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For Companies At a Glance
- Tasks: Engage with healthcare professionals and deliver personalised customer experiences daily.
- Company: Join a global pharmaceutical leader dedicated to improving lives through innovative therapies.
- Benefits: Enjoy competitive salary, extensive benefits, and an excellent commission structure.
- Why this job: Be part of a diverse team focused on patient care and impactful medical solutions.
- Qualifications: ABPI qualified with experience in primary care and cardiovascular therapy required.
- Other info: Ready to elevate your career? Click 'Easy Apply' or contact Sarah for more info!
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and deliver a personalized customer experience.
Company Overview:
- Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases.
- Our client’s products are available in more than 20 countries around the world.
- Knowledgeable and supportive management team.
- Core values revolve around welcoming diverse perspectives and promoting inclusivity.
- Patient-centric focus and a passion for improving care.
- Competitive starting salary and extensive benefits package with an excellent commission structure.
Job Overview:
- Using an omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
- Collaborating with different functions to ensure optimized customer experience.
- Building value-oriented relationships with HCPs and developing a deep understanding of their needs.
To be successful:
- Experience of successful primary care and hospital pharmaceutical sales.
- ABPI Qualified.
- Prior experience having promoted within cardiology/cardiovascular therapy.
- Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
- Strong knowledge of the NHS structure and environment.
- Business and commercial acumen.
How to apply:
If you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby on 01225 336 335 for more information.
Customer Experience Specialist employer: Star People
Contact Detail:
Star People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and developments in cardiovascular therapy. This will not only help you understand the products better but also enable you to engage more effectively with healthcare professionals (HCPs) during your interactions.
✨Tip Number 2
Network with current or former Customer Experience Specialists in the pharmaceutical industry. They can provide valuable insights into the role and share tips on how to excel in customer engagement, which is crucial for this position.
✨Tip Number 3
Brush up on your knowledge of the NHS structure and environment. Understanding how the NHS operates will give you an edge when discussing the needs of HCPs and how your role can support their objectives.
✨Tip Number 4
Prepare to demonstrate your business and commercial acumen during interviews. Be ready to discuss how you can contribute to the company's goals and improve customer experience through strategic thinking and relationship building.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pharmaceutical sales, particularly in primary care and cardiology. Use specific examples to demonstrate your success in building relationships with healthcare professionals (HCPs).
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the pharmaceutical industry. Mention your ABPI qualification and how it aligns with the role's requirements.
Highlight Relevant Skills: Emphasise skills such as communication, relationship-building, and your ability to interpret clinical trial data. These are crucial for the Customer Experience Specialist role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in this role.
How to prepare for a job interview at Star People
✨Know Your Product
Familiarise yourself with the company's products, especially those related to cardiovascular therapy. Understanding the benefits and clinical data behind these products will help you communicate effectively during the interview.
✨Demonstrate Customer-Centricity
Prepare examples of how you've previously engaged with healthcare professionals (HCPs) and tailored your approach to meet their needs. Show that you can build strong relationships and provide a personalised customer experience.
✨Understand the NHS Landscape
Brush up on your knowledge of the NHS structure and environment. Being able to discuss how your role as a Customer Experience Specialist fits within this framework will impress your interviewers.
✨Showcase Your Sales Experience
Be ready to discuss your previous experience in pharmaceutical sales, particularly in primary care and cardiology. Highlight specific achievements and how they relate to the role you're applying for.
