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- Tasks: Engage with healthcare professionals and deliver personalised customer experiences daily.
- Company: Join a global pharmaceutical leader focused on innovation and improving lives.
- Benefits: Enjoy a competitive salary, extensive benefits, and an excellent commission structure.
- Why this job: Be part of a diverse team passionate about patient care and making a difference.
- Qualifications: ABPI qualified with experience in primary care and cardiovascular therapy required.
- Other info: Collaborate across functions to optimise customer experiences in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.
Company Overview: Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world. Knowledgeable and supportive management team. Core values revolve around welcoming diverse perspectives and promoting inclusivity. Patient-centric focus and a passion for improving care. Competitive starting salary and extensive benefits package with an excellent commission structure.
Job Overview: Using an omnichannel approach to engage with customers through different channels, including in-person and remote interactions. Collaborating with different functions to ensure optimized customer experience. Building value-oriented relationships with HCPs and developing a deep understanding of their needs.
To be successful:
- Experience of successful primary care and hospital pharmaceutical sales
- ABPI Qualified
- Prior experience having promoted within cardiology/cardiovascular therapy
- Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
- Strong knowledge of the NHS structure and environment
- Business and commercial acumen
How to apply: If you’re ready to take the next step in your career, we would love to hear from you! Please click the 'Easy Apply' button or contact Sarah Whitby on 01225 336 335 for more information.
Customer Experience Specialist employer: Star People
Contact Detail:
Star People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and developments in cardiovascular therapy. This will not only help you understand the products better but also enable you to engage more effectively with healthcare professionals (HCPs) during your interactions.
✨Tip Number 2
Network with current or former Customer Experience Specialists in the pharmaceutical industry. They can provide valuable insights into the role and share tips on how to excel in customer engagement, which is crucial for this position.
✨Tip Number 3
Brush up on your knowledge of the NHS structure and environment. Understanding how the NHS operates will give you an edge when discussing patient care and navigating the healthcare landscape with HCPs.
✨Tip Number 4
Prepare to demonstrate your business and commercial acumen during interviews. Be ready to discuss how you can contribute to the company's goals and improve customer experience through strategic thinking and relationship building.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pharmaceutical sales, particularly in primary care and cardiology. Use specific examples to demonstrate your success in building relationships with healthcare professionals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient care and your understanding of the NHS structure. Mention how your values align with the company's core values of inclusivity and diverse perspectives.
Highlight Relevant Qualifications: Clearly state your ABPI qualification and any other relevant certifications. Emphasise your ability to interpret clinical trial data and communicate findings effectively, as this is crucial for the role.
Showcase Your Customer Engagement Skills: In your application, provide examples of how you've successfully engaged with customers through various channels. Highlight your experience in using an omnichannel approach to enhance customer experience.
How to prepare for a job interview at Star People
✨Know Your Product
Familiarise yourself with the company's products, especially those related to cardiovascular therapy. Understanding the clinical trial data and guidelines will help you communicate effectively during the interview.
✨Demonstrate Customer-Centricity
Prepare examples of how you've previously engaged with healthcare professionals (HCPs) and tailored your approach to meet their needs. Show that you can build value-oriented relationships.
✨Understand the NHS Landscape
Brush up on your knowledge of the NHS structure and environment. Being able to discuss how this impacts customer experience will demonstrate your business acumen and relevance to the role.
✨Showcase Your Sales Experience
Be ready to discuss your previous experience in primary care and hospital pharmaceutical sales. Highlight any successes you've had in promoting products, particularly in cardiology or cardiovascular therapy.
