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For Companies At a Glance
- Tasks: Be the go-to contact for healthcare professionals and deliver personalised customer experiences.
- Company: Join a global pharmaceutical leader focused on innovation and improving lives.
- Benefits: Competitive salary, extensive benefits, and an excellent commission structure.
- Why this job: Combine science, storytelling, and strategy to create impactful customer experiences.
- Qualifications: Strong understanding of healthcare networks and excellent communication skills.
- Other info: Inclusive culture with opportunities for learning and growth.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Northern Ireland | Cardiovascular
An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.
Company Overview:
Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.
- Knowledgeable and supportive management team.
- Core values revolve around welcoming diverse perspectives and promoting inclusivity.
- Patient-centric focus and a passion for improving care.
- Competitive starting salary and extensive benefits package with an excellent commission structure.
🌍 What You’ll Be Doing
- Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.
- Plan and deliver creative, agile engagement campaigns — think symposia, meetings, and virtual events.
- Work closely with medical, market access, and analytics teams to create a seamless customer journey.
- Share and exchange insights that drive smarter strategies and stronger connections.
- Build trusted, value-based relationships with healthcare professionals by understanding what truly matters to them.
- Keep a 360° view of your accounts — from market trends to engagement data.
- Use CRM tools to capture insights, track progress, and celebrate wins.
- Co-create and deliver account plans, tracking success through clear milestones and KPIs.
- Constantly look for ways to improve engagement using real data and honest feedback.
- Follow best practice and compliance standards, ensuring every action reflects integrity and professionalism.
🚀 What You’ll Achieve
- Meet (and exceed!) territory sales targets.
- Deliver seamless customer journeys that truly stand out.
- Drive measurable customer satisfaction — think high NPS and CES scores.
đź’ˇ What You Bring
Expertise & Experience
- A strong grasp of local healthcare networks and how decisions get made.
- Ability to map customer influence networks and use insights to take smart next steps.
- Confident in delivering scientific and technical content that informs and engages.
- ABPI qualified, with solid knowledge of the ABPI Code of Practice.
People Skills
- A natural relationship builder who listens, connects, and inspires.
- Strong communication, influencing, and collaboration skills.
- Team player who brings energy and positivity to every interaction.
Mindset & Style
- Inclusive, curious, and open to trying new ideas.
- Loves learning and improving — from both wins and lessons.
- Data-driven, proactive, and customer-obsessed.
- Always acts with integrity and compliance front of mind.
How to apply:
If you’re someone who loves combining science, storytelling, and strategy — and you get a buzz from creating great experiences — we’d love to have you on the team! Please click the \’Easy Apply\’ button or contact Sarah Whitby on 01225 336 335 for more information.
Customer Experience Specialist employer: Star People
Contact Detail:
Star People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Customer Experience Specialist role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your own. This will help you show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've built relationships and improved customer experiences in the past. This will demonstrate your ability to connect with healthcare professionals effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through! We want to see how much you care about making a difference in the lives of healthcare professionals and patients alike.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with our values and the specific role of Customer Experience Specialist.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Star People
✨Know Your Stuff
Make sure you have a solid understanding of the pharmaceutical industry, especially in cardiovascular care. Brush up on the latest trends and innovations, as well as the specific products your potential employer offers. This will show that you're genuinely interested and knowledgeable about the field.
✨Showcase Your People Skills
As a Customer Experience Specialist, your ability to build relationships is key. Prepare examples of how you've successfully engaged with customers or colleagues in the past. Highlight your listening skills and how you adapt your communication style to meet different needs.
✨Be Data-Driven
Familiarise yourself with CRM tools and be ready to discuss how you've used data to drive customer engagement in previous roles. Bring examples of how you've tracked progress and celebrated wins based on measurable outcomes. This will demonstrate your proactive approach and customer obsession.
✨Embrace Inclusivity and Curiosity
During the interview, express your openness to diverse perspectives and your eagerness to learn. Share instances where you've embraced new ideas or adapted your strategies based on feedback. This aligns perfectly with the company's core values and shows you're a great cultural fit.