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- Tasks: Provide top-notch engineering support, install machines, and diagnose faults.
- Company: Join Star Micronics GB, a leader in customer support for CNC technology.
- Benefits: Competitive salary, uncapped bonuses, private healthcare, and a company car.
- Why this job: Make a real difference with hands-on engineering while travelling across the UK and Ireland.
- Qualifications: Experience with CNC lathes and strong problem-solving skills are essential.
- Other info: Enjoy extensive training and career progression opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for an experienced Service Engineer to join the UK & Ireland customer support team at Star Micronics GB. We are looking for a skilled individual to help deliver high-quality engineering support to our customers. If you have experience in the installation, diagnostics, repair and maintenance of multi-axis CNC lathes, we would like to hear from you.
Reporting to the Service Manager, the role will include:
- Machine installations
- Attending breakdowns
- Diagnosing faults
- Providing repairs
- Installing replacement parts as required
Experience with Fanuc control systems and working on multi-axis CNC lathes is essential, however sliding head experience is not essential as extensive product training will be provided. The role will include extensive travel throughout the UK and Ireland (nights away will be required). The candidate must be self-motivated, able to work on their own initiative and within a team when necessary. Effective communication and IT skills are also essential.
Responsibilities include:
- Attending breakdowns and rectifying problems
- Mechanical, electrical and PLC diagnostic fault finding
- Reading and interpreting engineering and electrical drawings
- Installation of our range of machines and bar feeds
- Carry out machine axis and bar feed alignments
- Machine maintenance & servicing
- Customer telephone support
- Reporting on machine condition
Star GB is committed to investing in the training and progression of our employees whilst rewarding their development and loyalty through a comprehensive bonus and rewards programme. We offer our engineers various opportunities to further develop their skills and knowledge with ongoing courses and workshops focussed on mechanical, electrical and FANUC control system training. Roles within our customer support team offer fantastic opportunities for career progression with ongoing succession planning and internal promotions supported.
Package includes:
- Competitive basic salary
- Uncapped bonus scheme
- Pension
- Company car
- Life assurance
- Private healthcare (can include partner and dependants)
Service Engineer employer: Star Micronics GB
Contact Detail:
Star Micronics GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with CNC lathes or at companies like Star Micronics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Fanuc control systems or multi-axis CNC lathes, make sure to highlight that in conversations. Bring along examples of your past work or projects to demonstrate your expertise during interviews.
✨Tip Number 3
Be ready for travel! Since this role involves extensive travel across the UK and Ireland, show your enthusiasm for being on the road. Mention any previous experiences where you thrived in similar situations, as it’ll show you’re up for the challenge.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and gives us a chance to see your passion for the role right from the start.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with multi-axis CNC lathes and Fanuc control systems. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Engineer role. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Effective communication is key in this role, so make sure your application reflects that. Whether it's through clear writing in your CV and cover letter or mentioning any customer support experience, we want to see you can communicate well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Star Micronics GB!
How to prepare for a job interview at Star Micronics GB
✨Know Your Stuff
Make sure you brush up on your knowledge of multi-axis CNC lathes and Fanuc control systems. Be ready to discuss your previous experiences with installations, diagnostics, and repairs. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully diagnosed and fixed issues in a timely manner. Think about how you approached breakdowns and what steps you took to resolve them. This will demonstrate your ability to think on your feet.
✨Communication is Key
Since effective communication is essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would support a customer over the phone, so being clear and concise is crucial.
✨Be Ready for Travel Talk
As the role involves extensive travel, be prepared to discuss your flexibility and willingness to stay away from home. Highlight any previous experience you have with travel for work, as it shows you're ready for the demands of the job.
