At a Glance
- Tasks: Support customers in freight and logistics, ensuring smooth operations and satisfaction.
- Company: Join a leading logistics company focused on customer success and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of room to learn and advance your career.
- Why this job: Be the hero in logistics, making a real difference for customers every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Customer Service Executive
- Review customer inquiries for the company's import and export freight and logistics business scopes.
- Prepare accurate and detailed quotations for customers.
- Clarify and negotiate proposals with customers to ensure customer satisfaction.
- Review customer orders to ensure consistency with quotations offered.
- Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner.
- Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently.
- Take appropriate actions for non-conforming services and provide feedback for continual improvement.
- Perform necessary corrective and continual improvement actions and programs as directed by management.
Freight & Logistics Customer Success Specialist in London employer: Star Concord
As a Freight & Logistics Customer Success Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers competitive benefits, a collaborative culture, and opportunities for professional advancement, all while being located in a vibrant area that fosters innovation and teamwork. Join us to make a meaningful impact in the logistics industry and enjoy a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Freight & Logistics Customer Success Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the freight and logistics industry on LinkedIn or at local events. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching common questions specific to customer service in logistics. We recommend practising your responses with a friend to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with customer inquiries, quotations, and logistics documentation. We love seeing tangible proof of your abilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact in customer success.
We think you need these skills to ace Freight & Logistics Customer Success Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about freight and logistics and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Be Clear and Concise:When filling out your application, clarity is key. Make sure your responses are straightforward and directly address the questions. We appreciate brevity, but don’t forget to include all the important details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Star Concord
✨Know Your Freight Basics
Make sure you brush up on the fundamentals of freight and logistics. Understand key terms and processes related to import and export operations, as well as the documentation involved. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight how you ensured customer satisfaction and what steps you took to clarify and negotiate proposals. This will demonstrate your ability to thrive in a customer-focused environment.
✨Be Ready for Scenario Questions
Expect to be asked about specific scenarios you might face in the role. Think about how you would handle non-conforming services or liaise with various stakeholders. Practising these responses can help you articulate your problem-solving skills and adaptability during the interview.
✨Research the Company and Its Values
Take some time to learn about the company's mission, values, and recent developments in the freight and logistics industry. This knowledge will not only help you tailor your answers but also show that you're enthusiastic about joining their team and contributing to their success.
