At a Glance
- Tasks: Assist customers with inquiries and ensure smooth logistics operations.
- Company: Dynamic logistics company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with room for personal and professional development.
- Why this job: Join a team that values your input and helps you develop skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 € per year.
Review customer inquiries for the company's import and export freight and logistics business scopes.
Prepare accurate and detailed quotations for customers.
Clarify and negotiate proposals with customers to ensure customer satisfaction.
Review customer orders to ensure consistency with quotations offered.
Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner.
Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently.
Take appropriate actions for non-conforming services and provide feedback for continual improvement.
Perform necessary corrective and continual improvement actions and programs as directed by management.
Customer Service Executive in London employer: Star Concord
As a Customer Service Executive in our dynamic import and export freight and logistics company, you will thrive in a supportive work culture that prioritises employee development and satisfaction. We offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions directly impact customer experiences and operational excellence. Join us in a location that fosters innovation and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight industry on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios in logistics and think about how you’d handle them. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with shipping documentation or liaising with stakeholders, make sure to highlight that in conversations. We love seeing candidates who know their stuff!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how you've handled inquiries and prepared quotations before, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can contribute to our team. Be specific about your skills in negotiating and clarifying proposals.
Showcase Your Attention to Detail:In this role, accuracy is key. When filling out your application, double-check for any typos or inconsistencies. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Star Concord
✨Know Your Stuff
Familiarise yourself with the company's import and export processes. Understand the logistics industry jargon and be ready to discuss how you can contribute to customer satisfaction through accurate quotations and effective communication.
✨Showcase Your Communication Skills
As a Customer Service Executive, clear communication is key. Prepare examples of how you've successfully clarified and negotiated proposals in the past. This will demonstrate your ability to handle customer inquiries effectively.
✨Be Detail-Oriented
Highlight your attention to detail by discussing how you ensure consistency between customer orders and quotations. Bring up any experiences where your meticulous nature led to successful outcomes in previous roles.
✨Problem-Solving Mindset
Prepare to discuss how you've handled non-conforming services in the past. Share specific examples of corrective actions you've taken and how you contributed to continual improvement in your previous positions.
