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- Tasks: Support customers in freight and logistics, ensuring smooth operations and satisfaction.
- Company: Join a leading logistics company focused on customer success and innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of room to learn and advance your career.
- Why this job: Be the hero in logistics, making a real difference for customers every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Executive
- Review customer inquiries for the company's import and export freight and logistics business scopes.
- Prepare accurate and detailed quotations for customers.
- Clarify and negotiate proposals with customers to ensure customer satisfaction.
- Review customer orders to ensure consistency with quotations offered.
- Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner.
- Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently.
- Take appropriate actions for non-conforming services and provide feedback for continual improvement.
- Perform necessary corrective and continual improvement actions and programs as directed by management.
Freight & Logistics Customer Success Specialist employer: Star Concord
Contact Detail:
Star Concord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight & Logistics Customer Success Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the freight and logistics industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Specialist role.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think about how you would handle inquiries and negotiate proposals. We want you to show off your ability to ensure customer satisfaction and demonstrate your knowledge of import and export processes.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe that keeping communication open is key in the logistics world, so why not start with a solid follow-up?
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are ready to tackle challenges in the freight and logistics sector.
We think you need these skills to ace Freight & Logistics Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about freight and logistics and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Be Clear and Concise: When filling out your application, clarity is key. Make sure your responses are straightforward and to the point. We appreciate well-structured answers that get straight to the heart of the matter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Star Concord
✨Know Your Freight Basics
Make sure you brush up on the fundamentals of freight and logistics. Understand key terms and processes related to import and export operations, as well as the documentation involved. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Customer-Centric Mindset
Since this role is all about customer success, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handled inquiries, resolved issues, and ensured satisfaction. This will demonstrate your commitment to excellent service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in logistics. Prepare by thinking through potential challenges you might face in the role, such as dealing with non-conforming services or negotiating proposals. Practising your responses will help you articulate your thought process during the interview.
✨Show Your Team Spirit
Collaboration is key in logistics, so be prepared to talk about your experience working with various stakeholders. Highlight instances where you liaised with shippers, consignees, or subcontractors, and how you ensured smooth operations. This will showcase your ability to work effectively within a team.