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- Tasks: Assist customers with inquiries and ensure smooth logistics operations.
- Company: Dynamic logistics company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and improvement.
- Why this job: Join a team that values your input and helps you grow.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Review customer inquiries for the company's import and export freight and logistics business scopes.
Prepare accurate and detailed quotations for customers.
Clarify and negotiate proposals with customers to ensure customer satisfaction.
Review customer orders to ensure consistency with quotations offered.
Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner.
Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently.
Take appropriate actions for non-conforming services and provide feedback for continual improvement.
Perform necessary corrective and continual improvement actions and programs as directed by management.
Customer Service Executive employer: Star Concord
Contact Detail:
Star Concord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight industry on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience. Remember, clarity is key in customer service roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Be Clear and Concise: When filling out your application, clarity is key. Make sure your responses are straightforward and to the point. We appreciate well-structured answers that show you understand the role and its requirements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Star Concord
✨Know Your Stuff
Familiarise yourself with the company's import and export processes. Understand the logistics industry jargon and be ready to discuss how you can contribute to customer satisfaction through accurate quotations and effective communication.
✨Showcase Your Communication Skills
As a Customer Service Executive, clear communication is key. Prepare examples of how you've successfully clarified and negotiated proposals in the past. This will demonstrate your ability to liaise effectively with customers and stakeholders.
✨Be Detail-Oriented
Highlight your attention to detail by discussing how you ensure consistency between customer orders and quotations. Bring up any experiences where your meticulous nature led to successful outcomes, especially in processing shipping documentation.
✨Problem-Solving Mindset
Prepare to discuss how you've handled non-conforming services in previous roles. Share specific examples of corrective actions you've taken and how you contributed to continual improvement, as this aligns with the company's focus on efficiency and quality.