Customer Service Officer

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Do you have the drive, passion and commitment to deliver outstanding support to help young people in a disadvantaged community? If so, joining the Star support team might just be the best career move you ever make. This is your opportunity to join a dedicated team of support staff who are committed to providing the best possible education for our pupils.

About Star Salford Academy

Star Salford Academy is a 5-form entry mixed secondary school for 11 to 16 year olds, which opened in September 2023. Like all Star schools, Star Salford Academy has a leadership specialism.

We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

During its opening year, the school admitted an intake of 150 pupils in Year 7. We will continue to admit a new intake of Year 7 pupils at the beginning of each academic year.

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• NVQ Level 1/Level 2 or equivalent qualification. Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.
• A minimum of two years’ experience in an administrative/reception role.
• The experience of working within an educational environment.
• The knowledge of IT software packages , e.g. MSOffice and data bases and its application in schools.
• The understanding of relevant processes and systems in use within schools to deliver effective customer care.

Star Academies is a high-performing multi-academy trust that runs more than 30 primary and secondary schools. We are a values-based organisation that works to improve the life chances of young people in areas of social and economic deprivation to help them succeed at the highest levels of education, employment and the professions. Every single day you’ll be rewarded with the opportunity to shape a young person’s future – our STAR values embody what we believe is needed to succeed.

Professional development is key to our ongoing success, so we continually invest in our employees through our professional development hub, Star Talent Academy . With a wealth of training, mentoring and progression opportunities across a large, growing group of academies, joining our team of leading education experts could propel your career to the next level.

We can also offer you a range of rewards and benefits , including competitive salaries and pension schemes, generous holiday entitlements and healthcare cash plans.

Find out more

Please download the job description and person specification below for further information about the role. For an informal and confidential discussion about the role please call us on 0161 383 0001.

Key Dates

Closing Date: Sunday, 6 July 2025 at midnight.

Interview Date: To be confirmed.

Proposed Start Date: Monday, 1 September 2025.

Application Process

To apply for this vacancy please use the \’Apply for job\’ link below. You should ensure your application form and supporting statement address all elements of the person specification. We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.

Our Commitment

Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks.

We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.

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