Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and manage reception duties in a vibrant school environment.
- Company: Join Star Academies, a diverse and inclusive educational institution.
- Benefits: Enjoy a supportive workplace with opportunities for personal and professional growth.
- Other info: Be part of a team that values diversity and promotes equality.
- Why this job: Make a difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: NVQ Level 1/2 or equivalent, plus experience in admin or reception roles.
The predicted salary is between 22000 - 26000 £ per year.
Strategic Direction and Development
- Undertake reception duties, answering the telephone (transferring calls and taking and delivering caller messages) and dealing with face-to-face enquiries.
- Ensure the security of the school by signing in visitors and issuing passes, alerting staff to the arrival of a visitor, monitoring the collection of the visitor, and signing out and collecting the visitor’s pass as they leave.
- Receive, sort and distribute all mail, deliveries and packages.
- Liaise with pupils, parents and staff to effectively organise and manage the administration process and procedures.
- Undertake typing, word-processing and other ICT based tasks as required.
You will have:
- A NVQ Level 1/Level 2 or equivalent qualification.
- Good level of literacy and numeracy skills to GCSE standard or experience in relevant discipline.
- Experience in an administrative/reception role.
- Experience of working within an educational environment.
- Knowledge of IT software packages, e.g. MS Office and databases and its application in schools.
- Understanding of relevant processes and systems in use within schools to deliver effective customer care.
Our Commitment
Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.
Customer Service Officer employer: Star Academies
Contact Detail:
Star Academies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Get to know the school! Research Star Academies and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Officer, you'll be dealing with pupils, parents, and staff daily. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the school culture and might even give you a heads-up about job openings or tips for the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Star Academies.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the Customer Service Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of interaction with pupils, parents, and staff, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and maybe even share an example of how you've effectively handled enquiries in the past.
Highlight Your IT Proficiency: We’re looking for someone who’s comfortable with IT software packages like MS Office. Make sure to mention any relevant experience you have with these tools, as well as any other tech skills that could help you excel in this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Star Academies
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Officer. Familiarise yourself with tasks like reception duties, handling enquiries, and managing visitor security. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves liaising with pupils, parents, and staff, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've effectively managed face-to-face interactions or resolved issues. This will illustrate your ability to provide excellent customer care.
✨Demonstrate Your IT Proficiency
Since the job requires knowledge of IT software packages, brush up on your skills with MS Office and any relevant databases. Be ready to discuss how you've used these tools in previous roles, as this will show that you can handle the administrative tasks efficiently.
✨Emphasise Your Commitment to Safeguarding
Given the school's commitment to safeguarding and promoting welfare, be prepared to discuss your understanding of these principles. Share any relevant experiences that demonstrate your dedication to creating a safe and supportive environment for students and staff alike.