At a Glance
- Tasks: Engage with customers, boost sales, and manage key accounts from our Letchworth office.
- Company: Join Stapleton's, tyre legends since 1937, known for a dynamic work culture.
- Benefits: Enjoy hybrid work, top-notch training, wellbeing support, and exclusive staff discounts.
- Other info: Earn performance bonuses and enjoy 31 days off, increasing with service.
- Why this job: Be part of a fun team, meet targets, and celebrate your achievements with exciting rewards.
- Qualifications: Sales savvy, excellent communication skills, and experience with CRM tools like Salesforce preferred.
The predicted salary is between 24000 - 28000 £ per year.
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Stapleton’s (Tyre Services) Ltd. provided pay range
This range is provided by Stapleton’s (Tyre Services) Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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ETEL Group, Recruitment Manager, central office, support and leadership roles nationally
Hey there! Stapleton\'s (Tyre Services) is searching for a fantastic Customer Account Manager to join our friendly team. Imagine dialling in on calls, boosting sales, and managing key accounts—from our Letchworth spot.
This position is £30,000 - £35,000 OTE per annum.
The role is based upon 40 hours per week between Monday and Friday, plus one in three Saturday AM\'s on a rotational basis.
Following a successful training and induction the role will operate on a hybrid basis to include 3 days per week based onsite at our offices in Letchworth.
The Day to Day
- Navigating calls with finesse and boosting sales
- Building genuine relationships with key accounts
- Meeting monthly targets and owning credit control
Who we\'re looking for
- Sales savvy, stellar communication, and well organised.
- A pro at handling challenging conversations to turn them into opportunities.
- Motivated, strategic, and on board with a hybrid setup.
- Bonus if you\'ve danced with CRM tools like Salesforce.
The Perks
What do we offer in return?
We live and breath in a dynamic environment, where high performance meets exceptional rewards and benefits!
- Top-notch training and killer career prospects
- Wellbeing support to keep you at your best.
- Earn points for premium rewards!
- Dive into the Stapletons reward site and get your personal rewards.
- Join ad-hoc sales competitions for some friendly fun!
- Yearly chance for an all-expenses-paid trip (yes, really!!)
- Get excited about Easter and Christmas promotions.
- My PitStop for staff online discounts with a multitude of retailers.
- Celebrate your greatness and loyalty with long-time service awards.
- Enjoy ETEL group vehicle perks like discounts, free MOT, and 50% off
- Score high on performance bonuses.
- Enjoy your downtime with 31 days off, with more as you stick around.
- Exclusive cross brand discounts and awesome staff benefits.
Ready for your next career? Join Stapleton’s, tyre legends since 1937, where the joy is contagious, and success is our mission.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Sales, Business Development, and Customer ServiceIndustries
Retail, Wholesale, and Automation Machinery Manufacturing
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#J-18808-LjbffrCustomer Account Manager in Letchworth employer: Stapleton’s (Tyre Services) Ltd.
At Stapleton's (Tyre Services) Ltd., we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and collaboration. Our Letchworth location provides a dynamic environment with top-notch training, generous benefits including 31 days off, and unique perks like performance bonuses and exclusive discounts. Join us to not only advance your career but also to be part of a team where success is celebrated and employee wellbeing is a priority.
Contact Details:
Stapleton’s (Tyre Services) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Letchworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stapleton’s (Tyre Services) Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stapleton’s (Tyre Services) Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Letchworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stapleton’s (Tyre Services) Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Stapleton’s (Tyre Services) Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stapleton’s (Tyre Services) Ltd.!
How to prepare for a job interview at Stapleton’s (Tyre Services) Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
