Assistant Sales Manager in Croydon

Are you passionate about supporting others to achieve their highest level of performance when assisting customers in a fast‑paced retail environment? Are you a role model and leader that advocates for your sales team? As an Assistant Sales Manager, you would be a sales leader, assisting the Sales Manager and Brand Manager in executing action plans to drive sales performance within a team environment. Our Assistant Sales Managers assist customer’s issues while maintaining a positive attitude to achieve highest quality customer satisfaction.

About us: Stanton Optical is among the nation’s fastest growing, full‑service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation’s most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics.

• Vision: Modernizing the eye care experience for all people
• Mission: Making eye care easy
• Values:
• Integrity: Building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
• Collaboration: Combining the talents of a diverse group, offering proactive communication and being open‑minded to new ideas.
• Accountability: Taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
• Respect: Prioritizing human relationships, being present, connecting with transparency and empathy.
• Empowerment: Making purpose‑driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Why join our winning team? We are the fastest growing, founder‑led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical consistently ranks among the nation’s top optical retailers. We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.

Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short‑term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more. Paid time off that increases with seniority, professional development and promotion opportunities, employee recognition programs, and Employee Assistance Program (EAP). Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products! We offer competitive variable compensation opportunities and commission on sales. Work with an amazing team!

Duties & Responsibilities:

• Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
• Support Sales Manager duties frequently acting as Manager on duty to accomplish the following objectives:
• Support training, coaching, and development of retail associates.
• Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
• Resolve customer issues and increase customer satisfaction.
• Communicate and execute company’s standards and directives to staff.
• Assume responsibility for other duties as developed.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Key Qualifications:

• You have retail management experience of at least one year in a fast paced retail environment.
• You have experience in a secondary leadership role or managed small sales teams.
• You’ve demonstrated outstanding sales performance throughout your retail career.
• You have the ability to multitask, prioritise and be flexible with changing business needs in a team environment.
• You have the skills necessary to communicate effectively with a diverse group of people.

Are you the perfect fit? Do you share our vision of modernizing eye care for all people and making eye care easy? Do you have a high school diploma or equivalent required? Are you passionate about outstanding customer/patient care and eager to share that passion with others? Do you have a strong interest in learning, embracing and fostering innovation among your team? Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company? Do you have schedule flexibility? Work hours will be determined based on business needs. Are you knowledgeable about MS Word, Google Docs, etc? Optical experience is a plus.