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For Companies At a Glance
- Tasks: Lead customer experience improvements and drive seamless service delivery across multiple teams.
- Company: Leading insurance provider focused on technology and customer satisfaction.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact on customer journeys in a dynamic, regulated environment.
- Qualifications: Experience in regulated industries and strong customer service transformation skills.
- Other info: Join a collaborative team dedicated to continuous improvement and customer-first culture.
The predicted salary is between 90000 - 100000 £ per year.
Job Description
Programme Manager – 12 month FTC
This Programme Manager will lead a large scale programme aligned to UK Operations, supporting initiatives linked to Consumer Duty and the strengthening of the Risk and Controls Framework. You will work directly with the Chief Operating Officer and senior leaders across Sales, Service, Performance and Planning, and Assurance and Controls to deliver a coordinated set of actions that improve customer outcomes and reduce operational risk.
The role requires someone who has led complex programmes across regulated Financial Services, especially those involving contact centres, outsourced operations and large headcount environments. This is a highly visible position where you will connect multiple workstreams, align delivery, manage dependencies and ensure the organisation meets its regulatory, customer and operational commitments.
Key requirements
• Deep experience in programme delivery across FS, ideally from T1 Banking, Insurance or Consultancy
• Understanding of Consumer Duty regulations gained through working on change programmes aligned to this
• Expertise in both Agile and Waterfall delivery methods
• Strong process and organisational change background
• Experience with Agile tooling such as JIRA and Confluence
• Ability to influence and collaborate across senior leadership
Key responsibilities
• Lead complex programmes that span multiple pillars and domains
• Partner with senior leaders to shape strategic direction
• Develop programme plans and governance frameworks
• Identify bottlenecks and remove barriers to delivery
• Drive cross functional collaboration and transparency
• Provide SteerCo reporting and maintain programme controls
• Mentor delivery teams and promote continuous improvement
Programme Manager employer: Stanton House
Contact Detail:
Stanton House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in regulated environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. Show them you’re not just another candidate; you’re someone who understands their goals and can contribute to their customer experience transformation.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved customer journeys or handled complaints in the past. This will help you stand out as a Programme Manager who gets results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Programme Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Programme Manager role. Highlight your experience in regulated environments and customer experience transformation, as these are key for us. Use specific examples that showcase your skills in managing large-scale programmes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about improving customer journeys and how your background aligns with our needs. Keep it concise but impactful, and don’t forget to mention your experience in contact centres.
Showcase Your Achievements: When detailing your past roles, focus on measurable improvements you've made in customer experience. Use metrics like NPS or complaint resolution rates to back up your claims. We love seeing numbers that tell a story of success!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered promptly. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Stanton House
✨Know Your Stuff
Make sure you brush up on your knowledge of regulated industries, especially in insurance or financial services. Be ready to discuss specific examples from your past experience that demonstrate your understanding of customer experience transformation and contact centre operations.
✨Showcase Your Strategic Mindset
Prepare to talk about how you've successfully managed large-scale programmes before. Think of concrete examples where you’ve driven improvements in customer journeys or complaints processes, and be ready to explain the impact of your actions.
✨Engage with the Interviewers
Don’t just answer questions; engage in a dialogue. Ask insightful questions about their current challenges in customer experience and how they envision the Programme Manager role contributing to their goals. This shows your genuine interest and strategic thinking.
✨Demonstrate Your People Skills
As a Programme Manager, you'll need to build trust across various teams. Share stories that highlight your ability to communicate effectively with both senior stakeholders and frontline staff. Emphasise your approachable nature and how you celebrate team successes.
