Interim Head of Customer Success | B2B SaaS
We’re supporting a high-growth, international B2B SaaS business looking to appoint an experienced Interim Head of Customer Success to lead a global CS organisation during a period of continued commercial transformation.
Reporting into the CRO, you’ll take responsibility for a 35 person international Customer Success function, providing experienced leadership and stability while helping the business critically assess and embed the changes made over the past year.
The mandate will include:
- Leading and developing a global Customer Success organisation across multiple customer segments
- Driving performance across renewals, retention, churn and customer health
- Assessing and evolving the existing churn and renewal programme
- Embedding best-practice CS processes, operating rhythms and ways of working
- Maximising the use of CS technology and customer data to improve decision‑making and engagement
- Working closely with Sales, RevOps and wider Group leadership to create a consistent customer approach
- Identifying where further transformation is required and helping drive it through execution
We’re looking for an established Customer Success leader from B2B SaaS, subscription or an adjacent technology-enabled environment who has operated in a scaling organisation and knows what best-in‑class CS looks like.
You’ll need to be hands‑on, low ego and high EQ, comfortable operating autonomously and influencing across a complex organisation. Experience implementing modern CS technology, automation or AI‑enabled workflows would be particularly interesting.
We are looking for someone with genuine Customer Success leadership credentials who can quickly establish credibility with an established global team.
Initial 6‑month maternity cover with potential for a longer assignment. Target start from mid-October.
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Head of Customer Success employer: Stanton House
Stanton House is an exceptional employer, offering a dynamic work environment in the heart of Central London where innovation thrives. With a strong focus on employee growth, the company provides opportunities for professional development alongside competitive benefits, including equity options. The collaborative culture within the Customer Success team ensures that every Data Scientist can make a meaningful impact while enjoying the vibrant atmosphere of London.
