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- Tasks: Lead a team to enhance customer success and drive revenue growth in B2B SaaS.
- Company: Join a thriving $1.8 billion private equity-backed tech company.
- Benefits: Enjoy a competitive salary, bonuses, equity options, and hybrid work flexibility.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Proven experience in Professional Services and Customer Success with a strong track record.
- Other info: Ideal for those passionate about hospitality and software solutions.
The predicted salary is between 104000 - 116000 £ per year.
Reporting to: Chief Customer Success Officer
Location: London / Hybrid
Salary: £130,000-£140,000 + 30% bonus + benefits + Equity
Private Equity backed | SaaS, Tech | £1.8b revenue business
Are you a Customer Success leader who has operated in B2B Software sales with a background in Professional Services and Technical Support? Stanton House Private Equity is engaged exclusively to hire 2 divisional Head of Customer Success leaders for a large-cap $1.8bil revenue PE backed B2B SaaS business. You will lead a team of CSMs, Professional Services and Technical support serving global clients for either the ERP or Hospitality division which each have $50m products under revenue, reporting to the Chief Customer Officer.
What you need to be successful:
- Blend of Professional Services, Application Support and Customer Success track record in B2B or B2B software sales driving revenue growth and leading customer transformation programs.
- Industry experience in hospitality operations, hospitality software, ERP software is highly advantageous.
- P/L owner with success in growing a book of business within minimum £50m ARR under management.
- Skilled in building, coaching, and leading high-performing Professional Services, Technical Support and Customer Success teams, driving engagement and exceeding performance targets.
- Ability to advocate for customers while aligning cross-functional teams to deliver solutions that drive retention, expansion, and upsell opportunities.
- Highly analytical and strategic thinker with a talent for breaking down complex challenges into actionable sales strategies and frameworks.
- Persuasive communicator with the ability to craft compelling messages that resonate across all levels of an organisation, from frontline teams to C-suite executives.
To be suitable for this role you must have a background of several years in Professional Services, running Customer Success Teams leading technical support functions. You may have started your career in Professional Services for 6-8 years, then moved into Customer Success leadership role, owning a P/L and book of business of £50m+ and management of Professional Services teams and Support team.
Unfortunately, if you do not have the track record of all 3 hats, you won’t be suitable for this role.
Customer Success Leader - Professional Services employer: Stanton House
Contact Detail:
Stanton House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Leader - Professional Services
✨Tip Number 1
Network with professionals in the B2B SaaS and hospitality sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends in Customer Success and Professional Services within the SaaS industry. Being knowledgeable about current challenges and solutions will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth and customer transformation in your previous roles. Highlighting measurable outcomes will demonstrate your capability to excel in this position.
✨Tip Number 4
Familiarise yourself with the company's products and services, especially in the ERP and hospitality divisions. Understanding their offerings will allow you to articulate how you can contribute to their success and align with their goals.
We think you need these skills to ace Customer Success Leader - Professional Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success, Professional Services, and Technical Support. Use specific examples that demonstrate your ability to drive revenue growth and lead teams effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your background in B2B software sales and your success in managing P/L for significant accounts. Share your passion for customer advocacy and how you can align cross-functional teams to achieve business goals.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as revenue growth percentages or successful transformation programmes you've led. This will help illustrate your impact in previous roles.
Prepare for the Interview: Anticipate questions related to your experience in hospitality operations and ERP software. Be ready to discuss your strategic thinking and how you've tackled complex challenges in past positions.
How to prepare for a job interview at Stanton House
✨Showcase Your Leadership Experience
Be prepared to discuss your previous roles in leading Customer Success teams, especially in Professional Services and Technical Support. Highlight specific examples where you successfully drove engagement and exceeded performance targets.
✨Demonstrate Industry Knowledge
Familiarise yourself with the hospitality and ERP software sectors. Be ready to discuss how your industry experience can contribute to the company's goals and how you can advocate for customers effectively.
✨Prepare for Analytical Questions
Expect questions that assess your analytical thinking and strategic planning abilities. Think of instances where you broke down complex challenges into actionable strategies that led to revenue growth or customer retention.
✨Craft Compelling Communication Examples
Since persuasive communication is key, prepare examples of how you've crafted messages that resonated with various stakeholders, from frontline teams to C-suite executives. This will demonstrate your ability to align cross-functional teams.
