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- Tasks: Lead daily operations, manage client services, and oversee financial processes.
- Company: Dynamic practice focused on delivering exceptional client experiences.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to excellence in client service.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in office management, strong organisational skills, and team leadership.
The predicted salary is between 35000 - 39000 £ per year.
We are seeking an experienced and highly organised Client Services & Accounts Manager to oversee the day-to-day administrative and operational functions of the practice. This role reports directly to the Practice Manager and Managing Director, supporting them in the effective running of the business.
The position combines operational leadership with hands-on responsibility for transactional finance processes, ensuring the smooth and efficient delivery of administrative, client service, and accounts functions. The successful candidate will lead the administrative team, maintain high standards of client service, and ensure robust financial and operational processes are followed, while escalating strategic or complex matters to senior leadership as appropriate.
Key Responsibilities- Operational & Administrative Management
- Oversee the daily running of the practice, ensuring efficient workflows across reception, scheduling, billing, and records management.
- Develop, implement, and continuously improve office policies and procedures.
- Ensure a high standard of client experience, handling queries, non-clinical complaints, and sensitive situations professionally.
- Monitor and improve administrative processes to enhance efficiency and service delivery.
- Team Leadership
- Lead, support, and mentor administrative team members.
- Manage staff rotas, attendance, and time-off requests to ensure appropriate coverage.
- Conduct performance reviews and provide ongoing coaching and development.
- Foster a positive, collaborative, and accountable team culture.
- Accounts & Financial Administration
- Oversee accounts payable processes, including invoice processing, approvals, and timely payments.
- Oversee invoicing processes, ensuring accuracy and timeliness.
- Manage allocation of payments, refunds, and account adjustments.
- Monitor outstanding balances and lead debt collection activities.
- Perform regular account reconciliations and resolve discrepancies.
- Support basic financial tracking and provide information to external accountants or senior management as required.
- Compliance & Governance
- Ensure GDPR compliance for all client and patient records.
- Maintain accurate and up-to-date documentation for audits and inspections.
- Ensure adherence to internal policies, confidentiality standards, and relevant regulations.
- Monitor and enforce internal administrative and financial controls.
- Proven experience in an office or practice management role.
- Demonstrated team leadership or supervisory experience.
- Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
- Experience with invoicing, accounts administration, or accounts payable processes.
- High attention to detail and accuracy.
- Confident communication skills, including handling sensitive situations.
- Proficiency with office and practice management systems.
- Experience working in a healthcare, clinical, or professional services environment.
- Exposure to accounting software (e.g., Xero, Sage, or similar).
- Relevant administrative or management qualification.
40 hours per week, Monday to Friday, within the hours of 08:00–18:00.
Salary£35,000 – £39,000 per annum (depending on experience).
This role is ideal for a proactive and capable Client Services & Accounts Manager who enjoys balancing team leadership with hands-on operational and accounts responsibilities, and who thrives in a fast-paced, client-focused environment.
Client Services & Accounts Manager in Chelmsford employer: Stansted Veterinary Specialists
Contact Detail:
Stansted Veterinary Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services & Accounts Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services & Accounts Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in operational leadership and client service. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and financial administration. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Services & Accounts Manager in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in office management and client services, and don’t forget to showcase any relevant financial administration experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Client Services & Accounts Manager role. Share specific examples of how you've led teams or improved processes in past positions.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, make sure to mention any tools or methods you use to stay organised. Whether it's managing schedules or overseeing invoicing, let us know how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stansted Veterinary Specialists
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around operational management and accounts administration. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Leadership Skills
As a Client Services & Accounts Manager, you'll need to demonstrate strong team leadership. Prepare examples of how you've successfully led a team in the past, handled performance reviews, or improved team dynamics. Highlighting your ability to mentor and support others will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive situations. Think of specific scenarios where you’ve managed client complaints or improved administrative processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Ready to Discuss Financial Processes
Since the role involves overseeing accounts payable and invoicing, brush up on your knowledge of financial processes. Be prepared to discuss your experience with accounting software and how you've ensured accuracy in financial documentation. This will show your potential employer that you’re detail-oriented and capable of managing their financial operations.