At a Glance
- Tasks: Support the sales team with quotes, customer follow-ups, and general office administration.
- Company: Join Stannah, a family-owned leader in the lift industry since 1867.
- Benefits: Enjoy a competitive salary, profit share, holiday scheme, and health cash plan.
- Other info: Flexible working hours and a commitment to employee well-being.
- Why this job: Make a real impact in a supportive environment while developing your career.
- Qualifications: Experience in a fast-paced office and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Business Division: Lifts Distribution and Service
Employment Type: Permanent
Company Description: Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today, Stannah is a global business known for our stairlifts, lifts, escalators, and homelifts, as well as maintenance and repair services.
Job Description: Are you an organised, customer‑focused professional with a passion for sales support and administration? We’re looking for a Branch & Sales Support Administrator to join our well‑established Ringwood Service Branch, where you’ll play a key role in keeping the team running efficiently and supporting our sales activities. At Stannah, we’re proud to be a global leader in the lift industry, continuously innovating and evolving to meet the changing needs of our customers. In return, we offer a supportive environment, excellent benefits, and real opportunities for career development.
In this varied role, you’ll provide essential administration and sales support to the branch, working closely with the sales team to produce quotes, manage follow‑ups, and ensure a seamless customer experience. You’ll also handle general office administration while delivering outstanding customer service and building strong relationships with customers.
We’re looking for someone with experience in a busy office environment, ideally within a sales support role, who brings strong customer‑service skills and confidence using IT systems, including Excel. You’ll be organised, detail‑oriented, and able to prioritise your workload effectively, while remaining calm under pressure and communicating clearly with customers. This is a great opportunity to join a respected company where your contribution truly makes a difference.
Your working hours are 09:00 – 17:15 Monday - Thursday and 09:00 – 16:45 on a Friday.
Responsibilities:
- Support the sales team with generating quotations and winning orders for repair and upgrade works to domestic and industrial lift equipment.
- Proactively follow up with customers after generating quotations.
- Produce regular sales reports identifying trends, opportunities, and areas for improvement.
- Assist colleagues to complete tenders, PQQs, respond to a wide range of enquiries.
- Support with establishing and building rapport with customers.
- Respond to enquiries by phone and email from customers and engineers.
- Process invoices and resolve any queries.
- General administration including filing, photocopying, scanning, dealing with couriers and post.
Requirements:
- Previous experience working in a fast-paced office environment, ideally within a sales support capacity.
- A good level of education, including GCSEs in English and Maths or equivalent NVQ in Administration or sales equivalent is desirable.
Benefits Include:
- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme with matched contribution/salary sacrifice.
- SimplyHealth Cash Plan, allowing you to claim towards health costs.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme, including shop discounts, hotel discounts, days out, and more.
- Employee Assistance Programme to support and enhance well‑being.
- Enhanced maternity and paternity provision.
- Free parking.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. Appropriate right to work must be held by applicants. Sponsorship is not available.
Branch and Sales Support Administrator in Ringwood employer: Stannah
Stannah is an exceptional employer, offering a supportive and inclusive work environment in Ringwood, where employees are valued as the heart of the business. With a strong focus on employee growth, competitive benefits including a profit share bonus scheme, and a commitment to well-being through initiatives like the Employee Assistance Programme, Stannah provides a rewarding career path for those passionate about sales support and administration. Join us and be part of a family-owned company that has been innovating since 1867, making a meaningful impact in the lift industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch and Sales Support Administrator in Ringwood
✨Tip Number 1
Get to know the company! Research Stannah and its products, especially their lifts and escalators. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales support and administration. Think about examples from your past experiences that highlight your organisational skills and customer service prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Stannah and contributing to our mission of making life easier for people.
We think you need these skills to ace Branch and Sales Support Administrator in Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Branch & Sales Support Administrator role. Highlight your experience in sales support and administration, and don’t forget to mention your customer service skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Stannah and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your IT Skills:Since you'll be using IT systems like Excel, make sure to mention any relevant experience you have. If you've created reports or managed data before, let us know! We appreciate tech-savvy candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Stannah family!
How to prepare for a job interview at Stannah
✨Know Your Stuff
Before the interview, make sure you understand Stannah's products and services, especially their lifts and escalators. Familiarise yourself with the company’s history and values, as this will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Organisational Skills
As a Branch and Sales Support Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to prioritise and stay calm under pressure, which is crucial for this role.
✨Customer Service is King
Stannah values outstanding customer service, so be ready to discuss how you've built strong relationships with customers in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will highlight your commitment to excellent service.
✨Get Comfortable with IT Systems
Since the role requires confidence using IT systems, particularly Excel, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in your previous jobs, and if possible, mention any specific reports or data analyses you've conducted.
