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- Tasks: Support planning and coordination for stairlift distribution and installation across the UK.
- Company: Stannah is a family-owned leader in lift manufacturing, enhancing mobility since 1867.
- Benefits: Enjoy flexible working, profit share bonuses, health plans, and a supportive work environment.
- Why this job: Join a dynamic team making a real difference in people's lives with career growth opportunities.
- Qualifications: Previous experience in planning or customer service roles is essential; logistics experience is a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 18000 - 35000 £ per year.
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Planning Co-Ordinator Jobs in Andover at Stannah Join Our Team!
Stannah have an exciting opportunity for a Planning Co-Ordinator to join our Planning Team, based in Andover with responsibility for supporting our national depot network.
This job will involve providing efficient planning and administrative support for the distribution, installation, and removal of new and reconditioned stairlifts across both local authority and private markets in the UK. You will work as part of a collaborative and customer-focused national team, ensuring seamless coordination between customers, installers, subcontractors, and local authorities.
As the Planning Coordinator, you will be contracted to work 37 hours per week across five days. You will also be scheduled to work one weekend in every eight weeks. Please note that additional weekend shifts may be required to cover staff absences due to sickness or annual leave.
These hours are between Monday to Friday between 08:00 – 20:00 and Saturday and Sunday 09:00 – 17:00. This role is a permanent contract.
On completion of your six month probation the salary will increase to £25,000.
This is a great opportunity for someone who enjoys fast-paced, customer-centric work and wants to be part of a team that makes a meaningful difference to people’s lives.
To be successful as the Planning Co-Ordinator, it is essential that you have previous experience in planning, scheduling, or coordination roles, particularly in a customer service or logistics setting. Experience with continuous improvement methodologies and database systems would be desirable.
Undertake all planning elements for allocated depot(s), including distribution, installation, and removals.
Contact customers to schedule installations/removals, ensuring a caring and professional approach.
Allocate jobs and update installers\’ schedules through internal systems.
Notify local authorities of job bookings where required.
Liaise with subcontractors and installation managers to ensure timely and complete job fulfilment.
Strong ability to plan, prioritise, and organise a varied workload.
Excellent telephone manner and ability to listen to and support customers.
Comfortable interpreting and reporting data accurately.
Experience in problem-solving and decision-making within a service or logistics environment.
If you have previous experience working as a Planning Co-Ordinator or in a Scheduling, Customer Service, or Logistics Coordination role and are looking for your next opportunity in Andover, please click the \”apply now\” button or contact us for further information.
Why Join Stannah:
- Career Growth: We offer opportunities for career advancement, ongoing training, and development.
- Comprehensive Benefits: including flexible working and the opportunity to work from home. On top of the benefits such as a profit share bonus scheme, life assurance, matched contribution/salary sacrifice pension, Discount Rewards Scheme, and a Simply Health Cash Plan to help cover your health expenses.
- Industry Leadership: Stannah is a trusted name in the lift industry, known for innovation, safety, and commitment to quality.
Company Information:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.
Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Benefits Include:
- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Company Sick Pay
- Enhanced maternity and paternity provision
- Free parking
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
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Planning Co-Ordinator employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Co-Ordinator
✨Tip Number 1
Familiarise yourself with the logistics and planning processes specific to the stairlift industry. Understanding how installations and removals are coordinated will give you an edge in discussions during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed customer interactions in previous roles. This will demonstrate your ability to maintain a caring and professional approach, which is crucial for this position.
✨Tip Number 3
Research Stannah's history and values to show your genuine interest in the company. Being able to articulate why you want to work for a family-owned business that prioritises quality and innovation can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with continuous improvement methodologies. Be ready to share specific instances where you've implemented changes that enhanced efficiency or customer satisfaction in your previous roles.
We think you need these skills to ace Planning Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in planning, scheduling, or coordination roles. Emphasise any customer service or logistics experience, as well as your ability to manage a varied workload.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline skills that are essential for the Planning Co-Ordinator role, such as excellent communication, organisational abilities, and experience with database systems or continuous improvement methodologies.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stannah
✨Showcase Your Planning Experience
Make sure to highlight any previous roles where you were responsible for planning, scheduling, or coordination. Be ready to discuss specific examples of how you managed workloads and ensured timely job fulfilment.
✨Demonstrate Customer Service Skills
Since this role is customer-centric, prepare to share instances where you provided excellent customer service. Emphasise your ability to listen, support, and communicate effectively with customers and colleagues.
✨Familiarise Yourself with Logistics
Brush up on logistics terminology and processes, as well as any relevant database systems. Being able to speak knowledgeably about these topics will show that you understand the industry's demands.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you had to make quick decisions or resolve issues in a service or logistics environment, and be ready to explain your thought process.