At a Glance
- Tasks: Lead a team to deliver exceptional service in the lift industry.
- Company: Join Stannah, a family-owned leader in lift manufacturing and engineering.
- Benefits: Enjoy a competitive salary, profit share, and health benefits.
- Other info: Be part of a diverse and inclusive community with great career growth.
- Why this job: Make a real impact by improving access and independence for people.
- Qualifications: Experience in engineering or management, preferably in the lift industry.
The predicted salary is between 40000 - 50000 £ per year.
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence.
As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence.
You’ll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency and risk management at the core of your approach. Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently.
The successful candidate will be based at our LIB Service Branch in Orpington, with travel across Greater London to be expected, so a full UK driving licence is essential.
Working hours: Monday-Thursday 08.00-16.45 and Friday 08.00-15:45
Field Service Manager Job Responsibilities:
- Efficiently plan Engineers workloads
- Manage absence, performance, and appraisals for the team.
- Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
Previous experience working within the lift industry or similar service industry with transferable skills is essential. Relevant technical or management qualifications would be desirable (e.g., NVQ Level 3 Lift Engineering).
If you’re an experienced Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you!
This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs, e.g., dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well‑being
- Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.
We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Field Service Manager in Orpington employer: Stannah
Stannah is an exceptional employer, offering a supportive and family-oriented work culture in Salisbury. With competitive compensation, profit-sharing opportunities, and comprehensive health plans, employees are encouraged to grow and thrive in their roles as Lift Repair Engineers. The autonomy on-site allows for meaningful work, making it a rewarding place to build a career.
