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- Tasks: Lead service management and drive operational excellence in the lift and escalator industry.
- Company: Stannah is a family-owned business improving access with lifts and escalators since 1867.
- Benefits: Enjoy a competitive salary, profit share, 25 days holiday, and health benefits.
- Why this job: Join a diverse team focused on customer satisfaction and business growth in a supportive environment.
- Qualifications: Strong leadership skills and relevant business qualifications are essential; lift industry experience is a plus.
- Other info: We value inclusivity and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Are you ready to lead and drive excellence in service management? Stannah, a trusted name in lift and escalator solutions, is seeking a Network Rail Department Manager to drive strategic alignment and operational excellence.
As the Network Rail Department Manager, you will be responsible for developing and agreeing on the strategy, setting clear objectives, and closely monitoring performance to ensure Stannah consistently meets its contractual obligations and achieves its broader business goals. This role involves regular collaboration with branch network managers across the national portfolio to ensure consistency in service delivery and the attainment of key targets, fostering a cohesive approach to KPI delivery and customer satisfaction. This job requires an energetic and experienced manager capable of ensuring continued business success and growth. Experience within the lift industry is not essential.
Network Rail Department Manager Responsibilities:- Oversee contract profitability (P&L), monitor performance, and develop action plans to meet obligations and drive improvement.
- Define and deliver the business plan with clear, measurable objectives for the team and individuals, while leading, developing motivating Key Account Managers and support staff.
- Collaborate with Branch Managers to ensure exceptional customer service and manage key relationships for target adherence and growth.
- Ensure smooth contract mobilization and develop account growth strategies in partnership with customers.
- Act as the primary point of contact for senior client communication, representing branch interests and maximizing contract potential across the business.
- Proven track record in service management within a comparable industry.
- Strong leadership skills with the ability to motivate and develop teams.
- A strategic business outlook for service in the lift and escalator industry with knowledge of our chosen markets an advantage.
- Excellent communication and interpersonal skills.
- Commercial acumen in managing B2B relationships.
- Relevant business or management qualification.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence.
Benefits Include:
- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme with matched contribution/salary sacrifice.
- SimplyHealth Cash Plan for health costs.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme.
- Employee Assistance Programme.
- Enhanced maternity and paternity provision.
- Free parking.
- Company Funded LinkedIn Learning Account.
- Company Vehicle.
- Private Medical Insurance.
- Managers Bonus Scheme, based on individual and company performance, which is paid annually.
Network Rail Department Manager employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Rail Department Manager
✨Tip Number 1
Familiarise yourself with Stannah's values and mission. Understanding our commitment to improving access and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Stannah, especially those in management roles. They can provide insights into the company culture and expectations for the Network Rail Department Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence in previous roles. Highlight your experience in managing P&L and achieving KPIs, as these are crucial for this position.
✨Tip Number 4
Research the lift and escalator industry trends and challenges. Being knowledgeable about the market will demonstrate your strategic outlook and readiness to tackle the responsibilities of the role.
We think you need these skills to ace Network Rail Department Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Network Rail Department Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in service management and leadership roles. Use quantifiable achievements to demonstrate your impact in previous positions.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific examples from your past that showcase your ability to lead teams, manage contracts, and drive customer satisfaction.
Showcase Relevant Skills: Emphasise your leadership skills, commercial acumen, and strategic outlook in your application. Mention any experience you have in managing B2B relationships or working within similar industries, even if it's not directly in the lift sector.
How to prepare for a job interview at Stannah
✨Understand the Company and Its Values
Before your interview, take some time to research Stannah and its history. Familiarise yourself with their products and values, especially their commitment to improving access and independence for people. This will help you align your answers with the company's mission.
✨Demonstrate Leadership Experience
As a Network Rail Department Manager, strong leadership skills are crucial. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on how you motivated and developed your team members to achieve their objectives.
✨Showcase Your Strategic Thinking
The role requires a strategic outlook on service management. Prepare to discuss your approach to developing business plans and setting measurable objectives. Highlight any experience you have in driving improvement and achieving key performance indicators.
✨Prepare for Client Relationship Scenarios
Since the position involves managing key client relationships, think of scenarios where you've successfully navigated B2B relationships. Be ready to discuss how you ensured customer satisfaction and contract adherence, as well as any strategies you implemented for account growth.
