Trainee Field Service Manager in Liverpool

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, making life easier for people by improving access for greater convenience and independence.

We are looking for a motivated and ambitious individual with proven lift industry experience to join our Warrington Service Branch as a Trainee Field Service Manager. In this role, you will support our team of engineers in delivering key Branch Business Plan objectives, including Planned Preventative Maintenance (PPM), LOLER defect management, call-out response performance, first-time fix rates, and branch profitability.

You will also assist in managing our field-based workforce and subcontractors, helping to ensure outstanding service delivery with a strong focus on Health & Safety, people development, customer service, operational performance, financial management, and risk control. This is an excellent opportunity to build your leadership capabilities while supporting our company values, objectives, and long-term goals.

The successful candidate will be based at our Warrington Service Branch, with travel across the North West expected, so a full UK driving licence is essential.

Working hours: Monday-Thursday 08.00-16.45 and Friday 08.00-15:45

Trainee Field Service Manager Job Responsibilities:

• Champion Health & Safety by ensuring compliance with company policies, procedures, and safe systems of work at all times.
• Support the delivery of key operational targets, including PPM, LOLER compliance, call-out response, and first-time fix performance.
• Provide exceptional customer service through proactive communication and effective management of customer expectations.
• Contribute to the development of engineers and apprentices while actively participating in training and continuous improvement initiatives.
• Drive branch performance by managing resources efficiently, identifying sales opportunities, controlling costs, and supporting profitability goals.

Previous experience working within the lift industry or similar service industry with transferable skills is essential. Relevant technical or management qualifications would be desirable; NVQ Level 3 Lift Engineering would be an advantage.

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs, such as dental, optical, physiotherapy, chiropody treatments, and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.