24/7 Contact Centre Team Lead - Out of Hours in Hawley

A leading UK service provider is seeking a Contact Centre Team Leader to manage a small team providing out-of-hours support. Responsibilities include overseeing team performance, resolving customer complaints, and ensuring service delivery. Ideal candidates will have experience in a contact centre environment and hold NVQ Level 3 qualifications in either Management or Customer Service. The role offers shift work across evenings, nights, and weekends, along with a competitive salary and additional benefits including a profit-share scheme and generous holiday allowance. #J-18808-Ljbffr