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- Tasks: Lead a team to deliver exceptional lift services and ensure operational excellence.
- Company: Join Stannah, a family-owned leader in the global lift market since 1867.
- Benefits: Enjoy a competitive salary, profit share bonus, and health benefits.
- Other info: Be part of a diverse and inclusive community that values every employee.
- Why this job: Make a real impact by improving access and convenience for people.
- Qualifications: Experience in the lift industry or similar service roles is essential.
The predicted salary is between 40000 - 50000 £ per year.
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867, and today Stannah is a global business known for our stairlifts, lifts, escalators, and homelifts, as well as maintenance and repair services.
As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates, and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence. You’ll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency, and risk management at the core of your approach.
Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently. This is a great opportunity for an experienced Engineer ready to step into a management role or an experienced manager to inspire a team to deliver exceptional service aligned with our values and safety standards. The successful candidate will be based at our Ringwood Service Branch, with travel across the region expected, so a full UK driving licence is essential.
Working hours: Monday‑Thursday 08.00‑16.45 and Friday 08.00‑15:45
Job Responsibilities:
- Efficiently plan Engineers workloads
- Manage absence, performance, and appraisals for the team
- Ensure compliance with all Health and Safety procedures
- Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
Previous experience working within the lift industry or similar service industry with transferable skills is essential. Relevant technical or management qualifications would be desirable, such as NVQ Level 2 Lift Engineering.
If you’re an experienced Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you! This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme with matched contribution/salary sacrifice
- SimplyHealth Cash Plan, allowing you to claim towards health costs
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme, including shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme, a workplace initiative to support and enhance well‑being
- Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business, and we take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Field Service Manager in Hampshire employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift industry or related fields. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to field service management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times you’ve successfully managed teams or improved service delivery. This is key for a Field Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stannah family.
We think you need these skills to ace Field Service Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Field Service Manager role. Highlight any relevant experience in the lift industry or similar service sectors, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Stannah and how your values align with ours. Be sure to mention specific examples of how you've delivered exceptional service in previous roles.
Showcase Your Communication Skills: As communication is key for this role, make sure your application demonstrates your ability to convey complex information clearly. Whether it’s through your CV or cover letter, clarity and confidence are essential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Stannah
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and service management. Understand the key responsibilities of a Field Service Manager at Stannah, like PPM performance and LOLER defect management. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've managed teams in the past, handled performance appraisals, or improved operational efficiency. This will help the interviewers see you as a potential leader within their organisation.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical information in simple terms. You might be asked to convey how you would handle customer complaints or address queries, so think about how you can communicate effectively with both your team and customers.
✨Emphasise Safety and Compliance
Health and safety is a big deal at Stannah. Be prepared to discuss your experience with risk assessments and method statements. Highlight any previous roles where you ensured compliance with health and safety procedures, as this will show that you align with their commitment to operational excellence.