At a Glance
- Tasks: Provide administrative support and ensure smooth operations at our Birmingham Service Branch.
- Company: Join Stannah, a family-owned company improving access since 1867.
- Benefits: Enjoy competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Join a diverse community where everyone feels valued and included.
- Why this job: Be part of a team that values your contributions and supports your growth.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 22680 - 27720 £ per year.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today, Stannah is a global business known for our stairlifts, lifts, escalators, and homelifts, along with maintenance and repair services.
We have an exciting opportunity for a Branch Administrator to join Stannah, based at our Birmingham Service Branch in Halesowen. This job will involve providing all aspects of administration support to our busy Service Branch. You’ll be liaising effectively by telephone, email, and face-to-face with both internal and external customers, always offering a friendly and professional service. You'll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development.
Your working hours are 9am - 5pm Monday - Thursday and 09:00 – 16:30 on a Friday. This is a great opportunity for an experienced administrator who thrives in a fast-paced, customer-focused environment and enjoys working collaboratively across teams.
Branch Administrator Responsibilities:
- Provide full administrative support to the branch and service team.
- Maintain strong communication with both internal and external stakeholders.
- Raise and check invoices, handle customer records, and perform general office duties.
- Taking customer calls and dealing with their queries.
- Schedule planned maintenance and liaise directly with customers.
- Promote and ensure Health & Safety compliance across all branch activity.
Branch Administrator Requirements:
- Previous experience in a busy administrative role.
- Excellent planning, prioritisation, and organisational skills.
- Proficiency in Microsoft Office and strong data interpretation skills.
- Strong interpersonal and communication abilities.
- Comfortable working under pressure and handling sensitive situations with professionalism.
If you have previous experience working as a Branch Administrator or in a similar role such as Service Coordinator, Office Administrator, or Customer Service Administrator, and are looking for a Branch Administrator job in Birmingham, we offer a market-aligned salary, paid on a monthly basis, along with a profit share bonus scheme, 25 days holiday plus bank holidays, a pension scheme, SimplyHealth Cash Plan, life assurance scheme, long service award scheme, employee assistance programme, enhanced maternity and paternity provision, and free parking.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Join our team and be a part of our diverse and inclusive community!
Branch Administrator in Halesowen employer: Stannah
Stannah is an exceptional employer, offering a supportive and inclusive work culture where employees are valued as the heart of the business. As a Field Repair Manager in Ringwood, you will benefit from a competitive salary, a comprehensive benefits package including a profit share bonus scheme, and opportunities for professional growth within a family-owned company that has been dedicated to improving access and convenience since 1867.
