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- Tasks: Deliver world-class support to global distributors and manage relationships effectively.
- Company: Join Stannah, a diverse and inclusive employer in Andover.
- Benefits: Market-aligned salary, profit share, 25 days holiday, and health cash plan.
- Why this job: Make a real impact by ensuring excellent customer experiences globally.
- Qualifications: 2-4 years in customer support, strong communication, and problem-solving skills.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Stannah has an exciting opportunity for a Global Customer Support Advisor to join our Global Customer Support Team based in Andover. The role involves delivering worldâclass support to our global distributors, ensuring enquiries are handled promptly, professionally and efficiently. You will play a key role in managing distributor relationships, resolving issues and ensuring an excellent endâtoâend customer experience.
Hours: 37 hours per week â Monday to Thursday 08:00â16:45, Friday 08:00â13:00. Permanent contract.
Key Responsibilities- Processing, supporting and communicating with global distributors throughout the order process.
- Managing global distributor accounts and providing exceptional endâtoâend support.
- Logging and tracking distributor interactions accurately using CRM systems.
- Troubleshooting and resolving product or serviceârelated issues in collaboration with internal teams.
- Adapting communication style to meet the needs of different global distributors.
- 2â4 years' experience in a customer support or customer service role (desirable).
- Strong verbal and written communication skills.
- Experience using CRM and customer service software.
- Strong problemâsolving skills with high attention to detail.
- Experience working in a global or multicultural environment would be desirable.
- Market aligned salary, paid monthly.
- Profit share bonus scheme, paid quarterly based on group profits.
- 25 days holiday plus bank holidays.
- Holiday scheme to buy extra days of annual leave.
- Pension scheme with matched contribution/salary sacrifice.
- SimplyHealth cash plan for health costs.
- Life assurance scheme.
- Long service award scheme with holiday benefit.
- Company benefits discount rewards scheme (shop, hotel, days out).
- Employee assistance programme.
- Enhanced maternity and paternity provision.
If you have previous experience as a Global Customer Support Advisor or in a similar role and are looking for a position in Andover, please click the "apply now" button or contact us for further information. Right to work must be held by applicants. Sponsorship is not available.
Equal OpportunitiesStannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities and abilities. We are a Disability Confident, Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Global Customer Support Advisor employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Global Customer Support Advisor
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Stannah on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky distributor issues and be ready to showcase your problem-solving skills. We want to see how you adapt your communication style!
â¨Tip Number 3
Show off your CRM skills! If you've got experience with customer service software, make sure to highlight that in your conversations. We love candidates who can hit the ground running and manage distributor accounts efficiently.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows us youâre genuinely interested in joining our team at Stannah.
We think you need these skills to ace Global Customer Support Advisor
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support. We want to see how your skills align with the role of a Global Customer Support Advisor, so donât hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and check for any typos or errors. We love a well-presented application!
Highlight Problem-Solving Experience: Weâre looking for someone who can troubleshoot effectively. In your application, share specific examples of how youâve resolved issues in previous roles. This will show us you have the right mindset for managing distributor relationships.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy â just click the 'apply now' button!
How to prepare for a job interview at Stannah
â¨Know Your Stuff
Before the interview, make sure you understand Stannah's products and services. Familiarise yourself with their global distributor network and think about how you can enhance their customer support experience. This will show that you're genuinely interested in the role.
â¨Showcase Your Communication Skills
As a Global Customer Support Advisor, strong communication is key. Prepare examples of how you've adapted your communication style to suit different customers or situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
â¨Problem-Solving Mindset
Be ready to discuss specific instances where you've successfully resolved customer issues. Think about the steps you took, the challenges you faced, and the outcomes. This will demonstrate your problem-solving skills and attention to detail, which are crucial for this role.
â¨Cultural Awareness
Since the role involves working with global distributors, highlight any experience you have in multicultural environments. Share how youâve navigated cultural differences in past roles, as this will show your ability to connect with diverse clients effectively.