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- Tasks: Lead national efforts to improve escalator service and training for engineers.
- Company: Stannah is a family-owned leader in lift and escalator solutions since 1867.
- Benefits: Enjoy a competitive salary, profit share, 25 days holiday, and wellness support.
- Why this job: Join a diverse team focused on technical excellence and customer satisfaction.
- Qualifications: Experience in escalator service management and NVQ Level 3 in Escalator Engineering required.
- Other info: Travel and occasional overnight stays are part of the role.
The predicted salary is between 36000 - 60000 £ per year.
Technical Escalator Manager Job at Stannah – South – Join our Team Stannah, a trusted name in lift and escalator solution, is seeking a Technical Escalator Manager to lead national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio This role is to cover the North of England. As the Technical Escalator Manager, you will play a key role in developing a strategic improvement plan that enhances the technical knowledge and skills of both engineers and field management. By fostering a culture of technical excellence, you will ensure that product-specific support documentation and maintenance methodologies are developed and embedded across the team. This role involves regular collaboration with engineers, field managers, and suppliers to identify issues, deliver training programs, and implement process improvements to optimise asset reliability and customer satisfaction. This position requires an experienced professional from the escalator industry, capable of driving technical improvements and ensuring operational excellence across the national portfolio. Travelling and occasional overnight stays will be required as part of this role. Technical Escalator Manager Key Responsibilities Develop and implement a national plan to improve first-time fix rates and reduce repeat service calls.Analyze performance data to identify underperforming assets and deploy targeted technical solutions.Design and deliver technical training for engineers and managers to close product and skill gaps.Collaborate with internal teams and suppliers to enhance documentation and optimize maintenance methodologies.Provide technical leadership to support local branches, including diagnostics, part sourcing, and ongoing coaching. Technical Escalator Manager Skills and Experience Proven technical service management experience in the escalator industryStrong leadership, coaching, and communication skills to engage and develop teams.Track record of implementing successful technical improvement and performance programs.Effective relationship management skills across internal teams, customers, and suppliers.NVQ Level 3 in Escalator Engineering required; NVQ Level 4 in Testing and Commissioning desirable. If you\’re an experienced professional looking for a Technical Escalator Manager role or a Lift and Escalator Manager position, click the \”Apply Now\” button to send your CV. Company Information: Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! Benefits Include: Market Aligned Salary, paid on a monthly basisProfit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits25 days holiday, plus bank holidaysHoliday scheme to buy extra days’ annual leavePension Scheme. Matched contribution/salary sacrificeSimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and moreLife Assurance SchemeLong Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and moreEmployee Assistance Programme. A workplace initiative to support and enhance well-beingEnhanced maternity and paternity provision Company Funded LinkedIn Learning Account Company Vehicle We reserve the right to close this vacancy early if we receive high numbers of applications for the role. #alljobs PandoLogic. Keywords: Technical Training Supervisor, Location: Reading, ENG – RG1 1LZ
Escalator Technical Manager employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Escalator Technical Manager
✨Tip Number 1
Network with professionals in the escalator industry. Attend industry events, workshops, or seminars where you can meet potential colleagues and employers. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with Stannah's products and services. Understanding their range of escalators and lifts will help you speak confidently about how you can contribute to improving first-time fix rates and customer satisfaction during interviews.
✨Tip Number 3
Prepare to discuss your previous experience in technical service management. Be ready to share specific examples of how you've successfully implemented technical improvements and training programmes in past roles.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss how you've engaged and developed teams in the past. Highlight any coaching or mentoring experiences that demonstrate your ability to foster a culture of technical excellence.
We think you need these skills to ace Escalator Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the escalator industry. Focus on your technical service management roles, leadership skills, and any specific achievements related to improving first-time fix rates or reducing repeat service calls.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the escalator industry and detail how your background aligns with the responsibilities of the Technical Escalator Manager role. Mention specific examples of how you've successfully implemented technical improvements in previous positions.
Highlight Relevant Qualifications: Ensure you clearly state your NVQ Level 3 in Escalator Engineering and any other relevant qualifications. If you have an NVQ Level 4 in Testing and Commissioning, be sure to mention it as it is desirable for this position.
Showcase Your Leadership Skills: Demonstrate your leadership and coaching abilities in both your CV and cover letter. Provide examples of how you've engaged and developed teams in past roles, as this is crucial for the Technical Escalator Manager position.
How to prepare for a job interview at Stannah
✨Showcase Your Technical Expertise
As a Technical Escalator Manager, it's crucial to demonstrate your deep understanding of escalator systems. Be prepared to discuss specific technical challenges you've faced in the past and how you resolved them, highlighting your problem-solving skills.
✨Emphasise Leadership and Coaching Skills
This role requires strong leadership abilities. Share examples of how you've successfully led teams or trained others in the escalator industry. Discuss your approach to fostering a culture of technical excellence and how you've motivated your team to achieve high performance.
✨Prepare for Data Analysis Questions
Since the role involves analysing performance data to improve first-time fix rates, be ready to explain your experience with data analysis. Discuss any tools or methodologies you've used to identify underperforming assets and implement targeted solutions.
✨Demonstrate Collaboration Skills
Collaboration is key in this position. Prepare to talk about your experience working with internal teams and suppliers. Highlight instances where your relationship management skills have led to successful outcomes, such as improved documentation or maintenance methodologies.