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- Tasks: Provide admin support, liaise with customers, and ensure smooth branch operations.
- Company: Join Stannah, a family-owned company making life easier since 1867.
- Benefits: Enjoy a competitive salary, profit share, extra holiday options, and health benefits.
- Other info: Work in a supportive environment with opportunities for career development.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today, Stannah is a global business known for our stairlifts, as well as a range of products including lifts, escalators, and homelifts, along with maintenance and repair services.
This job will involve providing all aspects of administration support to our busy Service Branch in Warrington. You’ll be liaising effectively by telephone, email, and face‑to‑face with both internal and external customers, always offering a friendly and professional service. You'll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development. Your working hours are 09:00 – 17:00 Monday – Thursday and 09:00 – 16:30 on a Friday. This is a great opportunity for an experienced administrator who thrives in a fast‑paced, customer‑focused environment and enjoys working collaboratively across teams.
To be successful as the Branch Administrator, it is essential that you have previous experience in a busy office environment and general administration. Experience in scheduling engineers, using Microsoft Office, and working within a pressured or customer service environment would be desirable.
Branch Administrator Responsibilities:- Provide full administrative support to the branch and service team.
- Maintain strong communication with both internal and external stakeholders.
- Raise and check invoices, handle customer records, and perform general office duties.
- Taking customer calls and dealing with their queries.
- Schedule planned maintenance and liaise directly with customers.
- Promote and ensure Health & Safety compliance across all branch activity.
- Previous experience in a busy administrative role.
- Excellent planning, prioritisation, and organisational skills.
- Proficiency in Microsoft Office and strong data interpretation skills.
- Strong interpersonal and communication abilities.
- Comfortable working under pressure and handling sensitive situations with professionalism.
- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme with matched contribution/salary sacrifice.
- SimplyHealth Cash Plan, allowing you to claim towards health costs.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme, including shop discounts, hotel discounts, days out, and more.
- Employee Assistance Programme to support and enhance well‑being.
- Enhanced maternity and paternity provision.
- Free parking.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business, and we take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Branch Administrator in Daresbury employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Administrator in Daresbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stannah. Understand their products and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think about your past experiences and how they relate to the role of Branch Administrator. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! Since the role involves liaising with customers and internal teams, be ready to demonstrate how you handle queries and maintain professionalism under pressure. Share examples from your previous roles where you excelled in this area.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Stannah family. Don’t miss out on this opportunity!
We think you need these skills to ace Branch Administrator in Daresbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Administrator role. Highlight your previous experience in busy office environments and any specific skills that match the job description, like scheduling engineers or using Microsoft Office.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about the opportunity to work with Stannah and how you can contribute to the team.
Showcase Your Communication Skills: Since this role involves liaising with customers and stakeholders, make sure to highlight your strong interpersonal and communication abilities in your application. Give examples of how you've effectively handled customer queries in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Stannah
✨Know Your Stuff
Before the interview, make sure you understand Stannah's products and services, especially their lifts and escalators. Familiarise yourself with the company's history and values, as this will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Admin Skills
Be ready to discuss your previous administrative experience in detail. Highlight specific examples where you've successfully managed schedules, handled customer queries, or maintained records. This will demonstrate your ability to thrive in a busy office environment, just like the one at Stannah.
✨Communication is Key
Since the role involves liaising with both internal and external customers, practice your communication skills. Prepare to give examples of how you've effectively communicated in past roles, whether it was over the phone, via email, or face-to-face. A friendly and professional approach will resonate well with the interviewers.
✨Prepare for Pressure
The job requires handling sensitive situations and working under pressure. Think of scenarios where you've successfully managed stress or resolved conflicts. Sharing these experiences will illustrate your capability to maintain professionalism in challenging circumstances, which is crucial for the Branch Administrator role.