Field Service Manager in Bristol

Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today, Stannah is a global business known for our stairlifts, lifts, escalators, and homelifts, as well as maintenance and repair services.

As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates, and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence. You’ll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency, and risk management at the core of your approach.

Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently. This is a great opportunity for an experienced Engineer ready to step into a management role or an experienced manager to inspire a team to deliver exceptional service aligned with our values and safety standards. The successful candidate will be based at our Bristol Service Branch, with travel across the region expected, so a full UK driving licence is essential.

Field Service Manager Job Responsibilities:

• Efficiently plan Engineers workloads
• Manage absence, performance, and appraisals for the team
• Ensure compliance with all Health and Safety procedures
• Conduct risk assessments and method statements
• Carry out regular site monitoring
• Maintain relationships with customers, addressing any queries and complaints

Previous experience working within the lift industry or similar service industry with transferable skills is essential. Relevant technical or management qualifications would be desirable; NVQ Level 3 Lift Engineering would be desirable.

If you’re an experienced Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you! This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme with matched contribution/salary sacrifice
• SimplyHealth Cash Plan, allowing you to claim towards health costs
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme, including shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme, a workplace initiative to support and enhance well‑being
• Enhanced maternity and paternity provision

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Appropriate right to work must be held by applicants. Sponsorship is not available.