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- Tasks: Join our team as a Branch Administrator, handling customer queries and scheduling work for engineers.
- Company: Stannah is a family-owned company improving access with innovative lifts and escalators since 1867.
- Benefits: Enjoy a competitive salary, profit share bonuses, extra holiday options, and health cash plans.
- Why this job: Be part of a supportive team in a dynamic environment that values customer service and teamwork.
- Qualifications: Previous admin experience is essential; strong customer service skills and NVQ in Administration preferred.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
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Branch Administrator Job Orpington – Apply Now
Are you passionate about customer service and looking to advance your admin career?
Stannah is seeking a dedicated Administrator to join our Orpington Service Branch as a Branch Administrator. This is a full time job, working hours Monday to Thursday 9am to 17:15pm and Friday 9am – 16.45pm.
This administrator job offers you the chance to work in a dynamic environment with a team that values customer service and teamwork.
Our ideal candidate would have previous experience working in a busy administrator job, and scheduling works.
Administrator Job Responsibilities:
- Communicate with customers, field engineers, and internal departments via phone and email, taking ownership of queries through to resolution.
- Coordinate and schedule work for field engineers, ensuring smooth operations and customer satisfaction.
- Generate reports using Excel to support various administrative tasks.
- Perform general admin duties, including filing, photocopying, scanning, handling couriers, and managing post.
Administrator Job Requirements:
- Previous experience in an admin job or similar role is essential.
- An NVQ in Administration or equivalent is preferred.
- Strong customer service skills and excellent numeracy proficiency are key for this role.
If you have previously worked as an Administrator, Admin Assistant, Business Administrator, Customer Service Administrator or similar and are eager to continue your admin career and have the skills to excel in an administrator job, we want to hear from you.
Click the \”Apply Now\” button to submit your application for our administrator job in Norwich
Company Information:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.
Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Free parking
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
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Branch Administrator employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Administrator
✨Tip Number 1
Familiarise yourself with Stannah's products and services, especially their stairlifts and lifts. Understanding the company’s offerings will help you communicate effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your Excel skills, as generating reports is a key part of the job. Consider practising with sample data to become comfortable with functions and formulas that may be relevant to administrative tasks.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview. Think of specific examples from your past experiences where you successfully resolved customer queries or improved service delivery.
✨Tip Number 4
Network with current or former employees of Stannah if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Branch Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use keywords from the job description, such as 'scheduling', 'communication', and 'Excel', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your administrative skills. Mention specific examples of how you've successfully handled queries or coordinated schedules in previous roles.
Highlight Relevant Qualifications: If you have an NVQ in Administration or similar qualifications, be sure to mention these prominently in your application. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Stannah
✨Showcase Your Customer Service Skills
As the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Your Admin Experience
Make sure to discuss your previous administrative roles and the tasks you managed. Emphasise your experience with scheduling, report generation using Excel, and any other relevant admin duties that align with the job description.
✨Prepare for Teamwork Questions
Since teamwork is valued at Stannah, think about times when you've worked collaboratively with others. Be ready to explain how you contributed to team success and how you handle conflicts or challenges within a team setting.
✨Research Stannah and Its Values
Familiarise yourself with Stannah's history, products, and commitment to customer service. Understanding the company's values will help you tailor your responses and show genuine interest in being part of their team.