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- Tasks: Be the friendly voice helping customers with stairlift and homelift enquiries.
- Company: Join Stannah, a family-owned company making life easier since 1867.
- Benefits: Enjoy a competitive salary, profit share bonus, and 25 days holiday.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a caring attitude are essential.
- Other info: Hybrid working options available with excellent training and support.
The predicted salary is between 24000 - 36000 £ per year.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, improving access for greater convenience and independence.
We have an exciting opportunity for a New Business Sales Advisor to join Stannah, based at Andover. This job will involve being the first point of contact for customers enquiring about Stannah stairlifts or homelifts, supporting them with empathy, professionalism and clear information.
As the New Business Sales Advisor, you will work Monday to Friday 8am–8pm and Saturday–Sunday 9am–5pm, with training in the office, with hybrid working opportunities. This job is a 12 Month Fixed Term Contract.
This is a great opportunity for someone who loves helping customers, enjoys problem-solving, and thrives in a supportive, customer-focused environment.
To be successful as the New Business Sales Advisor, it is essential that you have strong communication skills and a caring, helpful approach to customer conversations. Experience in customer service, sales support or handling sensitive enquiries would be desirable.
- Handling inbound customer enquiries via phone, email and web forms
- Conducting detailed fact-finding to understand customer needs
- Advising whether Stannah can help and booking appointments for Sales Consultants
- Capturing accurate information within internal systems
- Liaising with Sales Consultants and managing their appointment diaries efficiently
- Sending brochures and following up on customer enquiries to convert to appointments
- Maintaining ongoing contact with enquiring customers to maximise conversions
New Business Sales Advisor Requirements:
- Confident written and verbal communication skills
- Empathetic, caring approach to customer conversations and sales
- Strong listening skills and a desire to help customers find the right solution
- Ability to influence and guide customers toward the best option
- Enjoy working collaboratively in a team environment
- Willingness to learn, train and understand technical product details
If you have previous experience working as a New Business Sales Advisor or similar customer service or sales support role, and are looking for a New Business Sales Advisor job in Andover, please click the "apply now" button or contact us for further information.
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday
New Business Advisor in Andover employer: Stannah
Contact Detail:
Stannah Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Advisor in Andover
✨Tip Number 1
Get to know Stannah and its products inside out! Familiarise yourself with their stairlifts, homelifts, and the company’s history. This will not only help you in conversations but also show your genuine interest when you chat with potential colleagues.
✨Tip Number 2
Practice your communication skills! Since the role is all about helping customers, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for those tricky customer enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former Stannah employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and make a good impression before you even apply.
✨Tip Number 4
When you're ready to apply, do it through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight how your skills match what Stannah is looking for in a New Business Sales Advisor.
We think you need these skills to ace New Business Advisor in Andover
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your caring approach. We want to see how you connect with customers and understand their needs. Share examples of how you've helped others in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the New Business Sales Advisor role. Remember, less is often more!
Tailor Your Experience: Make sure to align your past experiences with the job description. We’re looking for skills in customer service and sales support, so showcase any relevant roles or tasks that demonstrate your ability to thrive in this environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stannah
✨Know the Company Inside Out
Before your interview, take some time to research Stannah and its history. Understand their products, especially stairlifts and homelifts, and how they improve people's lives. This knowledge will not only impress your interviewers but also help you connect your skills to their mission.
✨Showcase Your Empathy
As a New Business Sales Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive customer enquiries or provided exceptional service. Highlighting these moments will demonstrate that you have the caring approach they’re looking for.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by nodding and summarising what they say. This shows that you value their input and are genuinely interested in understanding the role and the company’s needs.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if Stannah is the right fit for you.
