At a Glance
- Tasks: Manage user queries and IT issues while ensuring smooth service delivery.
- Company: Join Stannah, a family-owned global leader in accessibility solutions.
- Benefits: Enjoy competitive salary, profit share, generous holiday, and wellness support.
- Other info: Be part of a diverse team that values every employee.
- Why this job: Kickstart your IT career in a supportive and fast-paced environment.
- Qualifications: Experience in IT is a plus, but full training is provided.
The predicted salary is between 30000 - 40000 £ per year.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, making life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867, and today Stannah is a global business with a range of products including lifts, escalators, and homelifts, as well as maintenance and repair services.
We have an exciting opportunity for an IT Service Technician to join Stannah, based at Watt Close, Andover. This job will involve efficiently managing user queries, IT issues, and service requests through our ITSM tool, ensuring SLA compliance, triaging requests, and keeping users updated. You will also support ongoing process improvements through analysis, automation, and knowledge sharing.
As the IT Service Technician, you will work 08:30 - 17:15 Monday - Thursday, 08:30 - 13:30 Friday on a permanent contract. This is a great opportunity for someone looking to develop their IT support career within a collaborative and fast-paced environment.
To be successful as the IT Service Technician you would ideally have experience working within an IT environment and using an ITSM tool. IT-related qualifications would be highly desirable.
IT Service Technician Responsibilities:- Act as the first point of contact for support requests from users across multiple locations
- Respond to a variety of incidents and service requests, providing information and support
- Deliver first-line investigation and diagnosis, escalating when required
- Coordinate incident and request resolution with internal teams and third parties
- Process service requests including Joiners/Movers/Leavers procedures
- Experience working within an IT environment desirable, but not essential as full training will be given
- Strong ability to prioritise and complete tasks under pressure
- Ability to coordinate issue resolution with multiple stakeholders
- Excellent written and verbal communication skills, enjoying being able to support colleagues within the business
If you are just hoping to start your IT career or have a keen interest in progressing in this area, please click the "apply now" button or contact us for further information.
Benefits Include:- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Generous Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan, allows you to claim towards health costs
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme, includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme, a workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
IT Service Technician in Andover employer: Stannah
Stannah is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and growth. As an IT Service Technician in Andover, you will benefit from a market-aligned salary, generous holiday allowance, and a profit share bonus scheme, all while being part of a family-owned business that values diversity and inclusivity. With opportunities for professional development and a commitment to employee satisfaction, Stannah is the ideal place to advance your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Technician in Andover
✨Tip Number 1
Network like a pro! Reach out to current employees at Stannah on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you would handle user queries or IT issues, and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for IT! During interviews, let your enthusiasm shine through. Talk about your interest in technology and how you keep up with industry trends. Stannah loves candidates who are eager to learn and grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Stannah family. Let’s get you that IT Service Technician role!
We think you need these skills to ace IT Service Technician in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Technician role. Highlight any relevant experience, especially with ITSM tools, and don’t forget to showcase your communication skills. We want to see how you can support our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to Stannah. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for someone who can think on their feet and coordinate solutions effectively, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Stannah!
How to prepare for a job interview at Stannah
✨Know Your ITSM Tools
Familiarise yourself with the IT Service Management (ITSM) tools commonly used in the industry. Be ready to discuss any experience you have with these tools, as well as how you would approach managing user queries and service requests effectively.
✨Showcase Your Communication Skills
As an IT Service Technician, you'll need to communicate clearly with users and colleagues. Prepare examples of how you've successfully resolved issues in the past, highlighting your ability to explain technical concepts in simple terms.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've triaged IT issues or coordinated resolutions. Be ready to walk through your thought process during these situations, showcasing your analytical skills and ability to work under pressure.
✨Research Stannah's Values
Understand Stannah's mission and values, especially their commitment to improving access and convenience for people. Tailor your responses to reflect how your personal values align with theirs, showing that you're not just a fit for the role but also for the company culture.
