Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage office operations and support customers through their sales journey.
- Company: Join Stannah, a company that values teamwork and customer service.
- Benefits: Competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Be part of a diverse and inclusive community with great career growth.
- Why this job: Make a difference by helping customers find the best solutions for their needs.
- Qualifications: Supervisory experience and strong communication skills are essential.
The predicted salary is between 27500 - 35000 £ per year.
Stannah have an exciting opportunity for a Senior Customer Sales Advisor to join the Sales Department based at Audenshaw Depot. This job will involve overseeing the day-to-day management of office operations while supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, and helping customers choose the best solution for their needs.
As the Senior Customer Sales Advisor your salary will be £27,500 plus OTE of £35,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract. This is a great opportunity for someone with supervisory experience who enjoys delivering excellent customer service, supporting a team and working towards targets in a fast-paced environment.
To be successful as the Senior Customer Sales Advisor, it is essential that you have previous experience in a supervisory or team leadership role alongside strong communication and customer service skills, as well as experience in sales or handling customer enquiries.
Senior Customer Sales Advisor Responsibilities:- Overseeing the day-to-day management of office operations
- Supporting customers throughout the sales process from enquiry to completion
- Responding to customer enquiries via telephone, webchat and live video communication
- Recording customer interactions accurately on the company system
- Building rapport with customers and helping identify the best product solution for their needs
- Previous supervisory experience
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days' annual leave
- Pension Scheme with matched contribution/salary sacrifice
- SimplyHealth Cash Plan, allows you to claim towards health costs
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme, includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme, a workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
HA Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Senior Customer Sales Advisor in London employer: Stannah Management Services
Contact Detail:
Stannah Management Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Sales Advisor in London
✨Tip Number 1
Get to know the company inside out! Before your interview, do a bit of research on Stannah and their products. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with a friend or in front of the mirror. Focus on showcasing your supervisory experience and customer service skills, as these are key for the Senior Customer Sales Advisor role.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've excelled in sales or customer service. This will help you demonstrate your ability to meet targets and support customers effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Customer Sales Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Sales Advisor role. Highlight your supervisory experience and customer service skills, as these are key to what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's essential to demonstrate your strong written communication skills. Use clear and friendly language in your application to reflect the positive approach we value at Stannah.
Be Specific About Your Experience: When detailing your previous roles, focus on specific achievements and experiences that relate to sales and customer service. This will help us see how you can contribute to our team and support our customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Stannah Management Services
✨Know Your Stuff
Before the interview, make sure you understand Stannah's products, especially stairlifts and homelifts. Familiarise yourself with common customer queries and think about how you would respond to them. This will show that you're proactive and genuinely interested in helping customers.
✨Showcase Your Leadership Skills
As a Senior Customer Sales Advisor, you'll be overseeing operations and supporting a team. Be ready to share examples of your previous supervisory experience. Think about times when you've successfully led a team or resolved conflicts, and how those experiences can translate to this role.
✨Practice Your Communication
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle customer enquiries and build rapport with clients.
✨Emphasise Your Customer-Centric Approach
Stannah values excellent customer service, so be prepared to discuss how you prioritise customer needs. Share specific examples of how you've gone above and beyond for customers in the past, and how you plan to bring that same dedication to the role.