At a Glance
- Tasks: Lead a team to deliver exceptional service in the lift industry.
- Company: Join Stannah, a leader in the global lift market focused on safety and innovation.
- Benefits: Market-aligned salary, profit share, 25 days holiday, and health benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Inspire a team while making a real impact in a dynamic environment.
- Qualifications: Experience in the lift industry or similar service sector is essential.
The predicted salary is between 40000 - 50000 £ per year.
Stannah is a proud leader in the global lift market, focused on the future and committed to keeping our products at the forefront of safety and innovation. We continue to evolve to meet the changing demands of the world around us.
This is a great opportunity for an experienced Engineer ready to step into a management role or an experienced manager to inspire a team to deliver exceptional service aligned with our values and safety standards. As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence.
You’ll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency and risk management at the core of your approach. Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently.
The successful candidate will be based at our LIB Service Branch in Orpington, with travel across Greater London to be expected, so a full UK driving licence is essential.
Working hours: Monday-Thursday 08.00-16.45 and Friday 08.00-15:45
Field Service Manager Job Responsibilities:
- Efficiently plan Engineers workloads
- Manage absence, performance, and appraisals for the team.
- Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
- Maintain credit control logs and CRM
Field Service Manager Job Requirements:
- Previous experience working within the lift industry or similar service industry with transferable skills is essential
- Relevant technical or management qualifications would be desirable
- NVQ Level 3 Lift Engineering
If you’re an experienced Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you!
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Car allowance
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Field Service Manager in London employer: Stannah Management Services
Stannah is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With competitive benefits such as a profit share bonus scheme, generous holiday allowances, and opportunities for career advancement, our Lift Engineers enjoy a fulfilling career in a family-run business renowned for its commitment to quality and innovation in the lift industry. Join us in Glasgow, where you can take pride in your work while being part of a diverse community that values every team member.
Contact Details:
Stannah Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Stannah Management Services as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Stannah Management Services and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Stannah Management Services’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Manager in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Stannah Management Services, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Stannah Management Services, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Stannah Management Services.
How to prepare for a job interview at Stannah Management Services
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Stannah Management Services offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Stannah Management Services but also helps you get a feel for whether you’d thrive in that environment.
