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- Tasks: Support customers through their sales journey and provide product demonstrations.
- Company: Join Stannah, a company that values teamwork and customer service.
- Benefits: Competitive salary, profit share bonus, 25 days holiday, and health benefits.
- Other info: Be part of a diverse and inclusive team with great career growth opportunities.
- Why this job: Make a difference by helping customers find the perfect solutions for their needs.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25500 - 33000 £ per year.
Join Our Team! Stannah have an exciting opportunity for a Customer Sales Advisor to join the Sales Department based at Audenshaw depot. This job will involve supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, providing product information and demonstrations, and helping customers choose the best solution for their needs.
As the Customer Sales Advisor your salary will be £25,500 plus OTE £33,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract. This is a great opportunity for someone who enjoys delivering excellent customer service, building relationships and working towards targets in a supportive team environment.
To be successful as the Customer Sales Advisor, it is essential that you have previous experience in customer service, communication and sales experience. Experience in sales or handling customer enquiries via video chat and telephone communication is desirable.
Customer Sales Advisor Responsibilities:- Responding to customer enquiries via telephone, webchat and live video communication
- Supporting customers throughout the sales process from enquiry to completion
- Providing online demonstrations of stairlift and homelift products
- Recording customer interactions accurately on the company system
- Building rapport with customers and identifying the best solution for their needs
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
- Strong teamwork and relationship-building skills
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days' annual leave
- Pension Scheme with matched contribution/salary sacrifice
- SimplyHealth Cash Plan, allows you to claim towards health costs
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme, includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme, a workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
HA Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Customer Sales Advisor in London employer: Stannah Management Services
Contact Detail:
Stannah Management Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stannah and their products. Understanding their stairlifts and homelifts will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you get comfortable with responding to enquiries and providing product information.
✨Tip Number 3
Show off your sales experience! Be ready to share specific examples of how you've successfully helped customers in the past. Highlighting your ability to build rapport and meet targets will make you stand out.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Stannah site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Sales Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your previous customer service and sales experience, and show us how you can bring a friendly and positive approach to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's essential to demonstrate your confident written and verbal communication skills. Use clear and engaging language in your application to reflect your ability to connect with customers.
Be Specific About Your Experience: When detailing your past roles, be specific about your achievements and how they relate to the responsibilities of a Customer Sales Advisor. Mention any experience with video chat or telephone communication, as it’s a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Stannah Management Services
✨Know Your Products
Before the interview, make sure you familiarise yourself with Stannah's stairlifts and homelifts. Understanding the features and benefits of these products will help you answer questions confidently and demonstrate your ability to support customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or successfully resolved a challenging situation. This will show your potential employer that you can deliver excellent service.
✨Practice Your Communication
Since the role involves responding to enquiries via phone and video chat, practice your verbal communication skills. You might even want to do a mock interview with a friend to get comfortable speaking clearly and confidently about your experiences and the products.
✨Demonstrate Team Spirit
Stannah values teamwork, so be ready to discuss how you've worked collaboratively in past roles. Share specific examples of how you built relationships with colleagues or contributed to team goals, as this will show that you're a great fit for their supportive environment.