At a Glance
- Tasks: Ensure accurate order processing and deliver top-notch customer care.
- Company: Join Stannah, a supportive and inclusive workplace in Andover.
- Benefits: Competitive salary, profit share, 25 days holiday, and health cash plan.
- Other info: Enjoy hybrid working options and excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Customer service experience and strong attention to detail are preferred.
The predicted salary is between 28500 - 28500 £ per year.
We have an exciting opportunity for an Order Processor Advisor to join Stannah based at Andover. This job will involve delivering post-order customer care, ensuring all stairlift and homelift orders are accurate, complete, and ready for manufacture while supporting customers throughout the final stage of their purchasing journey.
This job is a Fixed Term Contract to cover maternity leave. The salary is £25,000 moving to £25,500 after a successful probation. This role has the ability to hybrid work after passing training and probation period. This is a great opportunity for someone who enjoys problem-solving, working with detail, and delivering excellent customer service in a fast-paced and varied role.
You may be required to help support reception with answering phone calls and covering their desk during busy time periods.
Order Processor Advisor Responsibilities:- Review all order paperwork to ensure accuracy before processing for manufacture
- Check complex technical information including engineer drawings, stock availability, and payment details
- Liaise with internal teams and customers to resolve order queries and issues
- Work to deadlines while balancing speed and accuracy for customer installations
- Communicate confidently via phone and email with customers and colleagues
- Use Excel and internal systems to manage and validate order data
- Strong written and verbal communication skills with a friendly, positive approach
- Excellent attention to detail and ability to work accurately with data
- Ability to prioritise workload and manage competing deadlines
- Problem-solving mindset with examples of overcoming challenges
- Customer-focused approach with empathy and active listening skills
- Experience using Excel and working with systems/data
- Ability to build relationships with internal teams across the business
If you have previous experience working as a Customer Advisor, Customer Service Administrator, Order Processor, or in a similar role and are looking for a Customer Advisor job in Andover, please click the ‘apply now‘ button or contact us for further information.
Benefits Include:- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme - a proportion of Company earnings shared equally between all employees and paid out at regular intervals
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision
- Free onsite parking
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Order Processor Advisor in Hampshire employer: Stannah Management Services
Stannah is an exceptional employer located in Andover, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With competitive salaries, a profit share bonus scheme, and generous holiday allowances, we ensure our team members feel valued and rewarded. Our commitment to professional development and hybrid working options after training make this an ideal opportunity for those seeking a fulfilling career in customer service.
Contact Details:
Stannah Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Order Processor Advisor in Hampshire
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Stannah Management Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Stannah Management Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Order Processor Advisor in Hampshire
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Stannah Management Services.
How to prepare for a job interview at Stannah Management Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Stannah Management Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Stannah Management Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
