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- Tasks: Support customers through their sales journey and provide product demonstrations.
- Company: Join Stannah, a supportive team focused on customer service excellence.
- Benefits: Competitive salary of £25,500 plus OTE £33,000, profit share bonus, and 25 days holiday.
- Other info: Permanent contract with opportunities for growth in a dynamic environment.
- Why this job: Make a real difference by helping customers find the best solutions for their needs.
- Qualifications: Experience in customer service and sales, with strong communication skills.
The predicted salary is between 25500 - 33000 £ per year.
Stannah have an exciting opportunity for a Customer Sales Advisor to join the Sales Department based at Audenshaw depot. This job will involve supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, providing product information and demonstrations, and helping customers choose the best solution for their needs.
Your salary will be £25,500 plus OTE £33,000. You will work Monday - Friday 8:30am - 18:00 and Saturday 09:00 - 17:00. This job is a permanent contract. This is a great opportunity for someone who enjoys delivering excellent customer service, building relationships and working towards targets in a supportive team environment.
To be successful as the Customer Sales Advisor, it is essential that you have previous experience in customer service, communication and sales experience. Experience in sales or handling customer enquiries via video chat and telephone communication is desirable.
Customer Sales Advisor Responsibilities:- Responding to customer enquiries via telephone, webchat and live video communication
- Supporting customers throughout the sales process from enquiry to completion
- Providing online demonstrations of stairlift and homelift products
- Recording customer interactions accurately on the company system
- Building rapport with customers and identifying the best solution for their needs
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
- Strong teamwork and relationship-building skills
If you have previous experience working as a Customer Sales Advisor, Sales Advisor, Customer Service Advisor or other similar job title and are looking for a Customer Sales Advisor job in Audenshaw, please click the "apply now" button or contact us for further information.
Market Aligned Salary, paid on a monthly basis. Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits. 25 days holiday, plus.
Customer Support and Sales Advisor employer: Stannah Management Services
Contact Detail:
Stannah Management Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support and Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stannah. Understand their products and values so you can show how you fit into their team. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when responding to customer enquiries during the interview, especially since you'll be handling queries via phone and video chat.
✨Tip Number 3
Show off your personality! When you're in the interview, let your friendly and empathetic side shine through. Remember, they’re looking for someone who can build rapport with customers, so don’t be afraid to be yourself!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re serious about joining the Stannah team. Don’t miss out on this opportunity to kickstart your career as a Customer Sales Advisor!
We think you need these skills to ace Customer Support and Sales Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your previous experience in customer service and sales, and show us how you can bring a friendly and positive approach to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, we want to see your confident written and verbal communication skills. Use clear and concise language in your application to demonstrate your ability to connect with customers effectively.
Highlight Teamwork Experience: We value strong teamwork and relationship-building skills at StudySmarter. Share examples from your past roles where you’ve successfully collaborated with others to achieve targets or improve customer satisfaction.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Stannah Management Services
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with stairlifts and homelifts. Understand their features, benefits, and common customer queries. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you resolved issues or built rapport with customers. This will demonstrate your ability to connect with clients and handle enquiries effectively.
✨Practice Your Communication Style
Since the role involves various communication methods, practice speaking clearly and confidently. You might even want to do a mock interview over video chat to get comfortable with that format. Remember, a friendly and positive approach goes a long way!
✨Be Ready to Discuss Targets
The job requires working towards targets, so be prepared to discuss how you've achieved goals in previous roles. Share specific metrics or outcomes to illustrate your success. This shows that you're results-driven and ready to contribute to the team.