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- Tasks: Support customers through their sales journey and provide product demonstrations.
- Company: Join Stannah, a leader in stairlifts and homelifts with a supportive team culture.
- Benefits: Competitive salary of £25,500 plus OTE £33,000, profit share bonus, and 25 days holiday.
- Other info: Permanent contract with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real difference by helping customers find the best solutions for their needs.
- Qualifications: Experience in customer service and sales, with strong communication skills.
The predicted salary is between 25500 - 33000 £ per year.
Stannah have an exciting opportunity for a Customer Sales Advisor to join the Sales Department based at Audenshaw depot. This job will involve supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, providing product information and demonstrations, and helping customers choose the best solution for their needs.
As the Customer Sales Advisor your salary will be £25,500 plus OTE £33,000. You will work Monday - Friday 8:30am - 18:00 and Saturday 09:00 - 17:00. This job is a permanent contract. This is a great opportunity for someone who enjoys delivering excellent customer service, building relationships and working towards targets in a supportive team environment.
To be successful as the Customer Sales Advisor, it is essential that you have previous experience in customer service, communication and sales experience. Experience in sales or handling customer enquiries via video chat and telephone communication is desirable.
Customer Sales Advisor Responsibilities:- Responding to customer enquiries via telephone, webchat and live video communication
- Supporting customers throughout the sales process from enquiry to completion
- Providing online demonstrations of stairlift and homelift products
- Recording customer interactions accurately on the company system
- Building rapport with customers and identifying the best solution for their needs
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
- Strong teamwork and relationship-building skills
If you have previous experience working as a Customer Sales Advisor, Sales Advisor, Customer Service Advisor or other similar job title and are looking for a Customer Sales Advisor job in Audenshaw, please click the "apply now" button or contact us for further information.
Market Aligned Salary, paid on a monthly basis. Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits. 25 days holiday, plus.
Customer Service Adviser / Sales Adviser employer: Stannah Management Services
Contact Detail:
Stannah Management Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser / Sales Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stannah. Understand their products and values so you can show them you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when responding to customer enquiries during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and positive approach shine through. Remember, they’re looking for someone who can build rapport with customers, so be yourself!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Adviser / Sales Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Advisor role. Highlight your previous experience in customer service and sales, and show us how you can bring a friendly and positive approach to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, we want to see your confident written and verbal communication skills. Use clear language and a friendly tone in your application to reflect how you would engage with customers.
Demonstrate Your Team Spirit: We love teamwork at StudySmarter! In your application, share examples of how you've successfully worked in a team environment. This will help us see how you can contribute to our supportive culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Stannah Management Services
✨Know Your Products
Before the interview, make sure you familiarise yourself with stairlifts and homelifts. Understanding the products inside out will help you answer questions confidently and demonstrate your ability to support customers effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Be ready to discuss how you've successfully handled customer enquiries in the past, especially through video chat or phone.
✨Demonstrate Empathy and Positivity
During the interview, convey a friendly and empathetic approach. Share examples of how you've built rapport with customers and helped them find the best solutions for their needs. This will show that you align with the company's values.
✨Prepare for Target-Related Questions
Expect questions about how you work towards targets and achieve results. Think of specific instances where you met or exceeded sales goals, and be ready to discuss your strategies for success in a team environment.