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- Tasks: Manage office operations and support customers through their sales journey.
- Company: Join Stannah, a company that values diversity and inclusivity.
- Benefits: Competitive salary, profit share bonus, 25 days holiday, and health benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers find the best solutions for their needs.
- Qualifications: Supervisory experience and strong communication skills are essential.
The predicted salary is between 27500 - 35000 £ per year.
Stannah have an exciting opportunity for a Senior Customer Sales Advisor to join the Sales Department based at Audenshaw Depot. This job will involve overseeing the day-to-day management of office operations while supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, and helping customers choose the best solution for their needs.
As the Senior Customer Sales Advisor your salary will be £27,500 plus OTE of £35,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract.
This is a great opportunity for someone with supervisory experience who enjoys delivering excellent customer service, supporting a team and working towards targets in a fast-paced environment.
To be successful as the Senior Customer Sales Advisor, it is essential that you have previous experience in a supervisory or team leadership role alongside strong communication and customer service skills, as well as experience in sales or handling customer enquiries.
Senior Customer Sales Advisor Responsibilities:- Overseeing the day-to-day management of office operations
- Supporting customers throughout the sales process from enquiry to completion
- Responding to customer enquiries via telephone, webchat and live video communication
- Recording customer interactions accurately on the company system
- Building rapport with customers and helping identify the best product solution for their needs
- Previous supervisory experience
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Senior Customer Sales Advisor in Broughton employer: Stannah Management Services
Contact Detail:
Stannah Management Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Sales Advisor in Broughton
✨Tip Number 1
Get to know the company inside out! Research Stannah, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! As a Senior Customer Sales Advisor, you'll need to be confident and clear. Try role-playing with a friend or family member to nail down your responses to common interview questions.
✨Tip Number 3
Show off your sales experience! Be ready to share specific examples of how you've successfully supported customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Stannah team. Good luck!
We think you need these skills to ace Senior Customer Sales Advisor in Broughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Sales Advisor role. Highlight your supervisory experience and any relevant customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported customers in the past and how you’ve achieved targets in a fast-paced environment.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Stannah Management Services
✨Know Your Products Inside Out
As a Senior Customer Sales Advisor, you'll be helping customers choose the best solutions for their needs. Make sure you familiarise yourself with the stairlifts and homelifts offered by Stannah. This knowledge will not only impress your interviewers but also show that you're ready to support customers effectively.
✨Showcase Your Supervisory Skills
Since this role requires previous supervisory experience, be prepared to discuss your leadership style and how you've successfully managed teams in the past. Share specific examples of how you've motivated your team to achieve targets and deliver excellent customer service.
✨Practice Your Communication Skills
Strong communication is key in this role. During the interview, demonstrate your ability to communicate clearly and empathetically. You might even want to practice answering common customer enquiries to show how you'd handle real-life situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.