At a Glance
- Tasks: Support customers through their sales journey and provide product demonstrations.
- Company: Join Stannah, a supportive team with a focus on customer service.
- Benefits: Competitive salary, profit share bonus, 25 days holiday, and health benefits.
- Other info: Be part of a diverse and inclusive community that values every employee.
- Why this job: Make a real difference in customers' lives while achieving your sales targets.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25500 - 33000 € per year.
Stannah have an exciting opportunity for a Customer Sales Advisor to join the Sales Department based at Audenshaw depot. This job will involve supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, providing product information and demonstrations, and helping customers choose the best solution for their needs.
As the Customer Sales Advisor your salary will be £25,500 plus OTE £33,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract.
This is a great opportunity for someone who enjoys delivering excellent customer service, building relationships and working towards targets in a supportive team environment.
To be successful as the Customer Sales Advisor, it is essential that you have previous experience in customer service, communication and sales experience. Experience in sales or handling customer enquiries via video chat and telephone communication is desirable.
Customer Sales Advisor Responsibilities:- Responding to customer enquiries via telephone, webchat and live video communication
- Supporting customers throughout the sales process from enquiry to completion
- Providing online demonstrations of stairlift and homelift products
- Recording customer interactions accurately on the company system
- Building rapport with customers and identifying the best solution for their needs
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
- Strong teamwork and relationship-building skills
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Customer Sales Advisor in Broughton employer: Stannah Management Services
Stannah is an exceptional employer that prioritises employee well-being and development, offering a competitive salary and a range of benefits including a profit share bonus scheme and a comprehensive health cash plan. Our supportive team culture fosters collaboration and personal growth, making it an ideal environment for those passionate about delivering outstanding customer service in Audenshaw. Join us to be part of a diverse community where your contributions are valued and rewarded.
Contact Detail:
Stannah Management Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Broughton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stannah. Understand their products, values, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via video chat, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your sales experience! Be ready to share specific examples of how you've successfully helped customers in the past. Highlight any targets you've met or exceeded, as this will demonstrate your ability to thrive in a sales environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Sales Advisor in Broughton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We love candidates who can demonstrate their friendly, empathetic approach and how they've built relationships with customers in the past.
Tailor Your Application:Take a moment to customise your application for the Customer Sales Advisor role. Mention specific experiences that relate to supporting customers through their sales journey and how you’ve achieved targets before.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your communication skills, as this is key for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Stannah.
How to prepare for a job interview at Stannah Management Services
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with the stairlifts and homelifts that Stannah offers. Being able to discuss product features and benefits confidently will show your enthusiasm and readiness to support customers effectively.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing common customer scenarios with a friend or family member to get comfortable responding to enquiries and providing information.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles where you delivered excellent customer service or resolved issues. Highlight how you built rapport with customers and achieved sales targets, as this will demonstrate your suitability for the Customer Sales Advisor position.
✨Be Ready to Discuss Teamwork
Stannah values teamwork, so be prepared to talk about your experiences working in a team environment. Share specific instances where you collaborated with colleagues to achieve a common goal, as this will illustrate your ability to contribute positively to their supportive team culture.
