Sales Support Administrator in Andover

We have an exciting opportunity for a Sales Support Administrator to join Stannah, based at our Andover location. This is a fixed term 6-12 month contract to cover a maternity period of leave. Are you an organised, customer-focused professional with a passion for sales support and administration? We’re looking for a Sales Support Administrator to join our well-established Andover site, where you’ll play a key role in keeping the team running efficiently and supporting our sales activities.

In this varied role, you’ll provide essential administration and sales support to the branch, working closely with the sales team to produce quotes, manage follow-ups, and ensure a seamless customer experience. You’ll also handle general office administration while delivering outstanding customer service and building strong relationships with customers.

We’re looking for someone with experience in a busy office environment, ideally within a sales support role, who brings strong customer service skills and confidence using IT systems, including Excel. You’ll be organised, detail-oriented, and able to prioritise your workload effectively, while remaining calm under pressure and communicating clearly with customers. This is a great opportunity to join a respected company where your contribution truly makes a difference.

Your working hours are 08:30 – 17:15 Monday - Thursday and 08:30 – 13:30 on a Friday.

Primary Responsibilities:

• Support the sales team with generating quotations and winning orders for repair and upgrade works to domestic and industrial lift equipment.
• Proactively follow up with customers after generating quotations.
• Produce regular sales reports identifying trends, opportunities, and areas for improvement.
• Support with establishing and building rapport with customers.
• Respond to enquiries by phone and email from customers and engineers.
• Process invoices and resolve any queries.
• General administration including filing, photocopying, scanning, dealing with couriers and post.

Qualifications and Requirements:

• Previous experience working in a fast-paced office environment, ideally within a sales support capacity.
• Confident/polite telephone manner with excellent organisational skills.
• A good level of education, including GCSEs in English and Maths or equivalent.
• NVQ in Administration or sales equivalent is desirable.
• Proficient in Microsoft Office 365.

If you have previous experience working as a Branch Administrator or in a similar role such as Service Coordinator, Office Administrator, or Customer Service Administrator, and are looking for a Branch Administrator job in Andover, please click the "Apply Now" button or contact us for further information.

Benefits Include:

• Market Aligned Salary, paid on a monthly basis.
• Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits.
• 25 days holiday, plus bank holidays.
• Holiday scheme to buy extra days’ annual leave.
• Pension Scheme with matched contribution/salary sacrifice.
• SimplyHealth Cash Plan, allows you to claim towards health costs.
• Life Assurance Scheme.
• Long Service award scheme, with holiday benefit.
• Company Benefits Discount Rewards Scheme.
• Employee Assistance Programme.
• Enhanced maternity and paternity provision.
• Free parking.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.