At a Glance
- Tasks: Ensure accurate order processing and deliver top-notch customer care.
- Company: Join Stannah, a supportive and inclusive workplace in Andover.
- Benefits: Competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Enjoy hybrid work options and excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 25500 £ per year.
We have an exciting opportunity for an Order Processor Advisor to join Stannah based at Andover. This job will involve delivering post-order customer care, ensuring all stairlift and homelift orders are accurate, complete, and ready for manufacture while supporting customers throughout the final stage of their purchasing journey.
As the Order Processor Advisor, you will work 37 hours a week over a shift pattern, Monday to Friday 08:00 to 20:00, Saturday and Sunday 09:00 to 17:00. This job is a Fixed Term Contract to cover maternity leave. The salary is £25,000 moving to £25,500 after a successful probation. This role has the ability to hybrid work after passing training and probation period.
This is a great opportunity for someone who enjoys problem-solving, working with detail, and delivering excellent customer service in a fast-paced and varied role. You may be required to help support reception with answering phone calls and covering their desk during busy time periods.
Order Processor Advisor Responsibilities:- Review all order paperwork to ensure accuracy before processing for manufacture
- Check complex technical information including engineer drawings, stock availability, and payment details
- Liaise with internal teams and customers to resolve order queries and issues
- Work to deadlines while balancing speed and accuracy for customer installations
- Communicate confidently via phone and email with customers and colleagues
- Use Excel and internal systems to manage and validate order data
- Strong written and verbal communication skills with a friendly, positive approach
- Excellent attention to detail and ability to work accurately with data
- Ability to prioritise workload and manage competing deadlines
- Problem-solving mindset with examples of overcoming challenges
- Customer-focused approach with empathy and active listening skills
- Experience using Excel and working with systems/data
- Ability to build relationships with internal teams across the business
If you have previous experience working as a Customer Advisor, Customer Service Administrator, Order Processor, or in a similar role and are looking for a Customer Advisor job in Andover, please click the "apply now" button or contact us for further information.
Benefits Include:- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme - a proportion of Company earnings shared equally between all employees and paid out at regular intervals
- 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations
- Life Assurance Scheme
- Long Service award scheme, with additional holiday benefit
- Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
- Employee Assistance Programme
- Company Sick Pay
- Enhanced maternity and paternity provision
- Free onsite parking
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Order Processor Advisor in Andover employer: Stannah Management Services
Stannah is an exceptional employer located in Andover, offering a supportive and inclusive work environment where employees are valued and encouraged to grow. With competitive salaries, a profit share bonus scheme, and comprehensive benefits including health plans and generous holiday allowances, Stannah prioritises employee well-being and development. The company fosters a culture of teamwork and problem-solving, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
Contact Details:
Stannah Management Services Recruitment Team
