At a Glance
- Tasks: Be the first point of contact for customers and help them find the right stairlift solutions.
- Company: Join Stannah, a supportive and customer-focused team in Andover.
- Benefits: Enjoy a competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Hybrid working opportunities after training and a diverse, inclusive workplace.
- Why this job: Make a real difference by helping customers with their mobility needs.
- Qualifications: Strong communication skills and a caring approach to customer service.
The predicted salary is between 22950 - 28050 £ per year.
We have an exciting opportunity for a New Business Sales Advisor to join Stannah, based at Andover. This job will involve being the first point of contact for customers enquiring about Stannah stairlifts or homelifts, supporting them with empathy, professionalism and clear information.
As the New Business Sales Advisor, you will work Monday to Friday 8:30–18:00 and Saturday 9:00–17:00, training in the office, with hybrid working opportunities after a successful training period. This job is a permanent contract. This is a great opportunity for someone who loves helping customers, enjoys problem-solving, and thrives in a supportive, customer-focused environment.
To be successful as the New Business Sales Advisor, it is essential that you have strong communication skills and a caring, helpful approach to customer conversations. Experience in customer service, sales support or handling sensitive enquiries would be desirable.
New Business Sales Advisor Responsibilities:
- Handling inbound customer enquiries via phone, email and web forms
- Conducting detailed fact-finding to understand customer needs
- Advising whether Stannah can help and booking appointments for Sales Consultants
- Capturing accurate information within internal systems
- Liaising with Sales Consultants and managing their appointment diaries efficiently
- Sending brochures and following up on customer enquiries to convert to appointments
- Maintaining ongoing contact with enquiring customers to maximise conversions
New Business Sales Advisor Requirements:
- Confident written and verbal communication skills
- Empathetic, caring approach to customer conversations and sales
- Strong listening skills and a desire to help customers find the right solution
- Ability to influence and guide customers toward the best option
- Enjoy working collaboratively in a team environment
- Willingness to learn, train and understand technical product details
If you have previous experience working as a New Business Sales Advisor or similar customer service or sales support role, and are looking for a New Business Sales Advisor job in Andover, please click the ‘apply now‘ button or contact us for further information.
Benefits Include:
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs, for example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
New Business Advisor in Andover employer: Stannah Management Services
Stannah is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With a competitive salary package, profit-sharing bonuses, and a range of benefits including a generous holiday scheme and health cash plan, employees can thrive both personally and professionally while working in the beautiful Essex area. Join us to be part of a diverse team where your contributions are valued and recognised.
Contact Details:
Stannah Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business Advisor in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stannah Management Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stannah Management Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stannah Management Services:Your cover letter is your chance to shine! Tell us why you want to work at Stannah Management Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stannah Management Services!
How to prepare for a job interview at Stannah Management Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
