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- Tasks: Support customers through phone, webchat, and live demos of our amazing products.
- Company: Join Stannah, a family-owned company making life easier since 1867.
- Benefits: Enjoy a competitive salary, profit share, 25 days holiday, and health perks.
- Why this job: Be part of a team that helps people gain independence with innovative solutions.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Join a diverse community where every employee is valued and supported.
The predicted salary is between 27000 - 37800 £ per year.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today, Stannah is a global business known for our stairlifts, lifts, escalators, and homelifts, as well as maintenance and repair services.
Stannah has an exciting opportunity for a Stannah Live Advisor to join the Sales Support team based at our Audenshaw depot. This role involves supporting our sales channels through telephone, webchat, and live online demonstrations of our product range and functionality. You will assist customers throughout their decision-making process, both pre- and post-appointment, by promoting the benefits of our world-class Stairlifts and Homelifts.
This position is full-time and permanent, with working hours from 8:30 am to 6 pm, Monday to Friday, and a salary of £27,000. This is a great opportunity for a confident, technically minded, and customer-focused individual who enjoys engaging with customers and adding value at every stage of the customer journey.
To be successful as a Stannah Live Advisor, it is essential to have previous experience in a customer-facing sales or sales support role. Experience in telephone sales, webchat support, live demonstrations, or working with technical products would be desirable.
Responsibilities:- Deliver on-demand and pre-booked telephone, webchat, and live video demonstrations of products in line with customer and business needs.
- Develop a strong understanding of our product range, competitor products, and pricing to effectively promote suitable solutions.
- Assess client needs using effective questioning techniques and support customers through the sales process.
- Contribute positively to team objectives, training sessions, and continuous performance improvement.
- Achieve KPIs and targets set by Sales Management while maintaining professionalism and integrity.
- Previous experience in a customer-facing sales, telesales, or sales support role.
- Strong communication skills across telephone, webchat, and video platforms.
- Good technical aptitude with the ability to confidently demonstrate product features.
- Target-driven with the ability to work towards KPIs.
- Professional, personable, and customer-focused approach.
- Market-aligned salary, paid on a monthly basis.
- Profit share bonus scheme, paid to all employees every quarter based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension scheme with matched contribution/salary sacrifice.
- SimplyHealth Cash Plan for health costs.
- Life assurance scheme.
- Long service award scheme with holiday benefit.
- Company benefits discount rewards scheme including shop discounts, hotel discounts, and days out.
- Employee assistance programme to support and enhance well-being.
- Enhanced maternity and paternity provision.
We invite you to apply by clicking the "apply now" button or contact us for further information if you have previous experience working as a Stannah Live Advisor, Sales Advisor, Customer Sales Advisor, or in a similar role and are looking for a Stannah Live Advisor job in Audenshaw. Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business, and we take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Stannah Live Advisor employer: Stannah Group
Contact Detail:
Stannah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Stannah Live Advisor
✨Tip Number 1
Get to know Stannah and our products inside out! Familiarise yourself with our stairlifts, homelifts, and other offerings. This way, when you chat with us or during interviews, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Since the Stannah Live Advisor role involves engaging with customers via phone, webchat, and video, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show us your customer focus! Think of examples from your past experiences where you went above and beyond for a customer. We love candidates who can demonstrate their commitment to providing excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the Stannah team.
We think you need these skills to ace Stannah Live Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-facing roles. We want to see how you've engaged with customers and added value in previous positions, especially in sales or support.
Demonstrate Technical Aptitude: Since the role involves demonstrating our products, it’s key to showcase any technical skills you have. Talk about your ability to understand and explain product features clearly.
Tailor Your Application: Take a moment to tailor your CV and cover letter to the Stannah Live Advisor role. Use keywords from the job description to show that you’re a perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining us at Stannah!
How to prepare for a job interview at Stannah Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Stannah's product range, especially stairlifts and homelifts. Familiarise yourself with their features, benefits, and how they compare to competitors. This will help you confidently discuss how you can assist customers during their decision-making process.
✨Practice Your Communication Skills
Since the role involves engaging with customers via telephone, webchat, and live demonstrations, practice your communication skills. Role-play common customer scenarios with a friend or family member to refine your questioning techniques and ensure you can convey information clearly and effectively.
✨Showcase Your Customer-Focused Approach
During the interview, highlight your previous experience in customer-facing roles. Share specific examples of how you've added value to customers' experiences and how you’ve handled challenging situations. This will demonstrate your commitment to providing excellent service, which is crucial for a Stannah Live Advisor.
✨Be Ready to Discuss KPIs and Targets
Stannah values target-driven individuals, so be prepared to discuss how you've met or exceeded KPIs in past roles. Think of specific metrics you've achieved and how you plan to contribute to the team's objectives. This shows that you're not only aware of performance expectations but also motivated to succeed.