At a Glance
- Tasks: Lead a team in delivering top-notch customer service and support throughout the sales journey.
- Company: Join Stannah, a leader in innovative mobility solutions with a supportive culture.
- Benefits: Enjoy a competitive salary, profit share bonuses, and a range of health benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers find the perfect mobility solutions.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
The predicted salary is between 27500 - 35000 € per year.
Stannah have an exciting opportunity for a Senior Customer Sales Advisor to join the Sales Department based at Audenshaw Depot. This job will involve overseeing the day-to-day management of office operations while supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, and helping customers choose the best solution for their needs.
As the Senior Customer Sales Advisor your salary will be £27,500 plus OTE of £35,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract. This is a great opportunity for someone with supervisory experience who enjoys delivering excellent customer service, supporting a team and working towards targets in a fast-paced environment.
To be successful as the Senior Customer Sales Advisor, it is essential that you have previous experience in a supervisory or team leadership role alongside strong communication and customer service skills, as well as experience in sales or handling customer enquiries.
- Overseeing the day-to-day management of office operations
- Supporting customers throughout the sales process from enquiry to completion
- Responding to customer enquiries via telephone, webchat and live video communication
- Recording customer interactions accurately on the company system
- Building rapport with customers and helping identify the best product solution for their needs
Qualifications
- Previous supervisory experience
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
Benefits Include
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan, allows you to claim towards health costs such as dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme, includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme, a workplace initiative to support employees
Senior Customer Service Advisor employer: Stannah Group
Stannah is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a profit share bonus scheme that rewards your contributions. With a supportive work culture in Audenshaw, you will thrive in a dynamic environment where your customer service skills are valued, and opportunities for training and development are abundant. Join us to be part of a team that not only aims for targets but also celebrates individual achievements and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Customer Sales Advisor role, and who knows? They might just have the inside scoop on openings at Stannah or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to showcase your supervisory experience and communication skills, so be ready to share examples of how you've excelled in past roles.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your friendly and positive approach shine through. Remember, they’re looking for someone who can build rapport with customers, so be yourself and connect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Stannah team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Sales Advisor role. Highlight your supervisory experience and customer service skills, as these are key for us at Stannah. Use specific examples that showcase how you've supported teams and achieved targets.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and sales, and explain why you want to join our team at Stannah. Be sure to mention any relevant experience and how it aligns with our values.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep your language clear and friendly, just like how we engage with our customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stannah Group
✨Know Your Stuff
Make sure you understand the products you'll be discussing, like stairlifts and homelifts. Familiarise yourself with their features and benefits so you can confidently answer any questions and help customers find the best solution for their needs.
✨Showcase Your Supervisory Skills
Since this role involves overseeing operations, be ready to share examples of your previous supervisory experience. Talk about how you've led a team, resolved conflicts, or improved processes in past roles to demonstrate your leadership capabilities.
✨Practice Active Listening
During the interview, show that you can listen and respond thoughtfully. This is crucial for a customer service role. Practice paraphrasing questions back to the interviewer to ensure you understand their points and to show you're engaged.
✨Be Positive and Personable
A friendly and empathetic approach is key in customer service. During your interview, let your personality shine through. Smile, maintain eye contact, and use positive language to create a rapport with the interviewer, just as you would with a customer.
