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- Tasks: Lead a team to deliver exceptional service in the lift industry.
- Company: Join Stannah, a family-owned leader in lift manufacturing and engineering.
- Benefits: Enjoy a competitive salary, profit share, and generous holiday allowance.
- Other info: Be part of a diverse and inclusive community with great career growth.
- Why this job: Make a real impact by improving access and independence for people.
- Qualifications: Experience in the lift industry or similar service sector is essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today, Stannah is a global business known for our stairlifts, lifts, escalators, and homelifts, as well as providing maintenance and repair services.
As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates, and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence. You’ll manage and support our field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency, and risk management at the core of your approach. Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently.
We are looking for an experienced engineer ready to step into a management role or an experienced manager to inspire a team to deliver exceptional service aligned with our values and safety standards. The successful candidate will be based at our Ringwood Service Branch, with travel across the region expected, so a full UK driving licence is essential.
Working hours: Monday‑Thursday 08.00‑16.45 and Friday 08.00‑15:45.
Responsibilities:
- Efficiently plan engineers’ workloads
- Manage absence, performance, and appraisals for the team
- Ensure compliance with all Health and Safety procedures
- Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
- Maintain credit control logs and CRM
Qualifications:
- Previous experience working within the lift industry or similar service industry with transferable skills is essential
- Relevant technical or management qualifications would be desirable
- NVQ Level 2 Lift Engineering would be desirable
Benefits:
- Market‑aligned salary, paid on a monthly basis
- Profit share bonus scheme, paid to all employees every quarter based on group company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension scheme, matched contribution/salary sacrifice
- SimplyHealth cash plan – allows you to claim towards health costs such as dental, optical, physiotherapy, chiropody treatments and more
- Life assurance scheme
- Long‑service award scheme with holiday benefit
- Company benefits discount rewards scheme – includes shop discounts, hotel discounts, days out and more
- Employee assistance programme – a workplace initiative to support and enhance well‑being
- Enhanced maternity and paternity provision
- Car allowance
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability‑Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Field Service Manager in Ringwood employer: Stannah Group
Contact Detail:
Stannah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift industry or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Stannah and its products. Knowing the ins and outs of their stairlifts and service offerings will show you're genuinely interested and ready to contribute to their mission of improving access and convenience.
✨Tip Number 3
Practice your communication skills! As a Field Service Manager, you'll need to convey complex technical info clearly. Role-play with a friend or family member to get comfortable explaining technical concepts in simple terms.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Stannah team and contributing to their commitment to quality and operational excellence.
We think you need these skills to ace Field Service Manager in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Service Manager role. Highlight any relevant experience in the lift industry or similar service sectors, and don’t forget to showcase your management skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Stannah and how your values align with ours. Be sure to mention specific examples of how you've led teams or improved service delivery.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects your ability to convey complex information clearly. Use straightforward language and structure your application well to demonstrate your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Stannah Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Stannah values expertise, so be ready to discuss your previous experience in the lift industry or any transferable skills that can apply to this role.
✨Showcase Your Leadership Skills
As a Field Service Manager, you'll need to inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on performance management, appraisals, and how you've handled challenges in a leadership role.
✨Communicate Clearly
Strong communication is key for this position. Practice explaining complex technical information in simple terms. You might be asked to demonstrate how you'd convey important safety procedures or operational changes to your team.
✨Emphasise Safety and Compliance
Stannah places a high priority on health and safety. Be prepared to discuss your understanding of compliance procedures, risk assessments, and how you've ensured safety standards in your previous roles. This will show that you align with their commitment to operational excellence.