At a Glance
- Tasks: Manage a team of engineers and ensure top-notch service delivery in the lift industry.
- Company: Stannah, a family-owned company improving access since 1867.
- Benefits: Market-aligned salary, profit share, 25 days holiday, and health cash plan.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Join a dynamic team making a real difference in people's lives.
- Qualifications: Experience in the lift or service industry; relevant technical qualifications preferred.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
Stannah is a family‑owned manufacturing and engineering company.
Our products move people and goods in and around homes and buildings, improving access for greater convenience and independence.
Founded by Joseph Stannah in 1867, the company now operates globally with a focus on lifts, escalators and homelifts, plus maintenance and repair services.
Job Description
We are looking for a Field Service Manager based in our LIB Service Branch in Orpington.
The role involves managing the delivery of the Branch Business Plan, overseeing performance metrics such as PPM, LOLER defect management and first‑time fix rates, and ensuring service delivery aligns with safety and quality standards.
- Field Service Manager Responsibilities
- Plan engineers’ workloads efficiently.
- Manage team absence, performance and appraisals.
- Ensure compliance with health and safety procedures, conduct risk assessments and method statements.
- Carry out regular site monitoring.
- Maintain customer relationships, addressing queries and complaints.
- Maintain credit control logs and CRM data.
- Facilitate travel across Greater London; a full UK driving licence is required.
Qualifications
- Previous experience within the lift industry or similar service industry with transferable skills.
- Relevant technical or management qualifications are desirable.
- NVQ Level 3 Lift Engineering (or equivalent).
Benefits
- Market‑aligned salary, paid monthly.
- Profit share bonus scheme (paid quarterly based on group profits).
- 25 days holiday plus bank holidays. Holiday scheme for additional leave.
- Pension scheme with matched contribution or salary sacrifice.
- Simply Health cash plan for health costs.
- Life assurance scheme.
- Long service award with holiday benefit.
- Discount rewards scheme (shop, hotel, days out).
- Employee assistance programme for well‑being.
- Enhanced maternity and paternity provision.
- Car allowance.
- Equal Opportunity Statement
Stannah Group is an equal opportunities employer.
We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
We are a Disability Confident, Committed Employer and treat all applicants fairly and with respect.
We reserve the right to close this vacancy early if we receive a high number of applications.
Applicants must hold appropriate right to work in the UK. Sponsorship is not available.
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Field Service Manager in Orpington employer: Stannah Group
Stannah is an exceptional employer that values its employees through a supportive work culture and a commitment to their well-being. Located in Andover, the company offers competitive salaries, a profit share bonus scheme, and generous holiday allowances, alongside opportunities for hybrid working after training. With a focus on employee growth and a strong emphasis on community and inclusivity, Stannah provides a rewarding environment for those looking to make a meaningful impact in the manufacturing and engineering sector.
