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- Tasks: Provide administrative support and liaise with customers in a busy service branch.
- Company: Join Stannah, a family-owned company improving access for over 150 years.
- Benefits: Enjoy competitive salary, profit share, 25 days holiday, and health benefits.
- Why this job: Be part of a team that makes life easier for people every day.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: Work in a supportive environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today, Stannah is a global business known for our stairlifts, as well as lifts, escalators, and homelifts. We also provide maintenance and repair services.
We have an exciting opportunity for a Branch Administrator to join Stannah, based at the Norwich Service Branch. This job will involve providing all aspects of administration support to our busy Service Branch. You’ll be liaising effectively by telephone, email, and face-to-face with both internal and external customers, always offering a friendly and professional service. You’ll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development. Your working hours are 09:00 – 17:00 Monday – Thursday and 09:00 – 16:30 on a Friday. This is a great opportunity for an experienced administrator who thrives in a fast-paced, customer-focused environment and enjoys working collaboratively across teams.
To be successful as the Branch Administrator, it is essential that you have previous experience in a busy office environment and general administration. Experience in scheduling engineers, using Microsoft Office, and working within a pressured or customer service environment would be desirable.
Branch Administrator Responsibilities:- Provide full administrative support to the branch and service team.
- Maintain strong communication with both internal and external stakeholders.
- Raise and check invoices, handle customer records, and perform general office duties.
- Take customer calls and deal with their queries.
- Schedule planned maintenance and liaise directly with customers.
- Promote and ensure Health & Safety compliance across all branch activity.
- Previous experience in a busy administrative role.
- Excellent planning, prioritisation, and organisational skills.
- Proficiency in Microsoft Office and strong data interpretation skills.
- Strong interpersonal and communication abilities.
- Comfortable working under pressure and handling sensitive situations with professionalism.
If you have previous experience working as a Branch Administrator or in a similar role such as Service Coordinator, Office Administrator, or Customer Service Administrator, and are looking for a Branch Administrator job in Norwich, please click the "Apply Now" button or contact us for further information.
Benefits Include:- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme with matched contribution/salary sacrifice.
- SimplyHealth Cash Plan, allowing you to claim towards health costs.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme, including shop discounts, hotel discounts, days out, and more.
- Employee Assistance Programme to support and enhance well-being.
- Enhanced maternity and paternity provision.
- Free parking.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Branch Administrator in Norwich employer: Stannah Group
Contact Detail:
Stannah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Administrator in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stannah. Understand their products and values, and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think of examples from your past roles that showcase your skills in planning, organisation, and communication. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show off your tech skills! Since proficiency in Microsoft Office is key for this role, be ready to discuss your experience with it. Maybe even mention specific tasks you've accomplished using these tools. It’ll show you’re not just familiar, but skilled!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Branch Administrator in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Administrator role. Highlight your previous experience in busy administrative roles and any specific skills that match the job description, like scheduling or using Microsoft Office.
Craft a Friendly Cover Letter: Your cover letter should reflect your personality and enthusiasm for the role. Mention how you can contribute to Stannah's mission of improving access and convenience for customers, and don’t forget to show off your communication skills!
Showcase Your Organisation Skills: Since the role involves planning and prioritising tasks, give examples in your application of how you've successfully managed multiple responsibilities in a fast-paced environment. This will demonstrate your ability to thrive under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed, and you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Stannah Group
✨Know Your Stuff
Before the interview, make sure you understand Stannah's products and services. Familiarise yourself with their history and values, especially how they improve access for people. This will show your genuine interest in the company and help you connect your skills to their mission.
✨Showcase Your Admin Skills
Be ready to discuss your previous administrative experience in detail. Highlight specific examples where you've successfully managed schedules, handled customer queries, or maintained records. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Communication is Key
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to demonstrate your interpersonal skills by discussing how you've effectively communicated in past roles, especially under pressure or in sensitive situations.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your enthusiasm for the role and the company. For example, ask about the team dynamics or how Stannah supports employee development. This shows you're not just interested in the job, but also in growing with the company.