At a Glance
- Tasks: Support sales activities and manage essential administration tasks in a dynamic office environment.
- Company: Join Stannah, a family-owned leader in the lift industry with a rich history.
- Benefits: Enjoy competitive salary, profit share, 25 days holiday, and wellness support.
- Other info: Be part of a diverse community that values every employee's contribution.
- Why this job: Make a real difference by enhancing customer experiences and supporting a dedicated team.
- Qualifications: Experience in a fast-paced office and strong customer service skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867, and today Stannah is a global business known for our stairlifts, lifts, escalators, and homelifts, as well as maintenance and repair services.
Are you an organised, customer-focused professional with a passion for sales support and administration? We’re looking for a Branch & Sales Support Administrator to join our well-established Mansfield Service Branch, where you’ll play a key role in keeping the team running efficiently and supporting our sales activities. At Stannah, we’re proud to be a global leader in the lift industry, continuously innovating and evolving to meet the changing needs of our customers. In return, we offer a supportive environment, excellent benefits, and real opportunities for career development.
In this varied role, you’ll provide essential administration and sales support to the branch, working closely with the sales team to produce quotes, manage follow-ups, and ensure a seamless customer experience. You’ll also handle general office administration while delivering outstanding customer service and building strong relationships with customers.
We’re looking for someone with experience in a busy office environment, ideally within a sales support role, who brings strong customer service skills and confidence using IT systems, including Excel. You’ll be organised, detail-oriented, and able to prioritise your workload effectively, while remaining calm under pressure and communicating clearly with customers. This is a great opportunity to join a respected company where your contribution truly makes a difference.
Your working hours are 09:00 – 17:15 Monday - Thursday and 09:00 – 16:45 on a Friday.
Responsibilities:
- Support the sales team with generating quotations and winning orders for repair and upgrade works to domestic and industrial lift equipment.
- Proactively follow up with customers after generating quotations.
- Produce regular sales reports identifying trends, opportunities, and areas for improvement.
- Assist colleagues to complete tenders, PQQs, and respond to a wide range of enquiries.
- Support with establishing and building rapport with customers.
- Respond to enquiries by phone and email from customers and engineers.
- Process invoices and resolve any queries.
- General administration including filing, photocopying, scanning, dealing with couriers and post.
Requirements:
- Previous experience working in a fast-paced office environment, ideally within a sales support capacity.
- Confident telephone manner with excellent organisational skills.
- A good level of education, including GCSEs in English and Maths or equivalent NVQ in Administration or sales equivalent is desirable.
Benefits Include:
- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme with matched contribution/salary sacrifice.
- SimplyHealth Cash Plan for health costs.
- Life Assurance Scheme.
- Long Service award scheme with holiday benefit.
- Discount Rewards Scheme including shop discounts, hotel discounts, days out, and more.
- Employee Assistance Programme to support and enhance well-being.
- Enhanced maternity and paternity provision.
- Free parking.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business, and we take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
Branch and Sales Support Administrator in Mansfield employer: Stannah Group
Stannah is an exceptional employer that values its employees through a supportive work culture and a commitment to their well-being. Located in Andover, the company offers competitive salaries, a profit share bonus scheme, and generous holiday allowances, alongside opportunities for hybrid working after training. With a focus on employee growth and a strong emphasis on community and inclusivity, Stannah provides a rewarding environment for those looking to make a meaningful impact in the manufacturing and engineering sector.
