At a Glance
- Tasks: Manage a team of engineers and ensure top-notch service delivery in the lift industry.
- Company: Stannah, a family-owned company improving access since 1867.
- Benefits: Market-aligned salary, profit share, 25 days holiday, and health cash plan.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Join a dynamic team making a real difference in people's lives through innovative solutions.
- Qualifications: Experience in the lift or service industry; relevant technical qualifications preferred.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
Stannah is a family‑owned manufacturing and engineering company.
Our products move people and goods in and around homes and buildings, improving access for greater convenience and independence.
Founded by Joseph Stannah in 1867, the company now operates globally with a focus on lifts, escalators and homelifts, plus maintenance and repair services.
Job Description
We are looking for a Field Service Manager based in our LIB Service Branch in Orpington.
The role involves managing the delivery of the Branch Business Plan, overseeing performance metrics such as PPM, LOLER defect management and first‑time fix rates, and ensuring service delivery aligns with safety and quality standards.
- Field Service Manager Responsibilities
- Plan engineers’ workloads efficiently.
- Manage team absence, performance and appraisals.
- Ensure compliance with health and safety procedures, conduct risk assessments and method statements.
- Carry out regular site monitoring.
- Maintain customer relationships, addressing queries and complaints.
- Maintain credit control logs and CRM data.
- Facilitate travel across Greater London; a full UK driving licence is required.
Qualifications
- Previous experience within the lift industry or similar service industry with transferable skills.
- Relevant technical or management qualifications are desirable.
- NVQ Level 3 Lift Engineering (or equivalent).
Benefits
- Market‑aligned salary, paid monthly.
- Profit share bonus scheme (paid quarterly based on group profits).
- 25 days holiday plus bank holidays. Holiday scheme for additional leave.
- Pension scheme with matched contribution or salary sacrifice.
- Simply Health cash plan for health costs.
- Life assurance scheme.
- Long service award with holiday benefit.
- Discount rewards scheme (shop, hotel, days out).
- Employee assistance programme for well‑being.
- Enhanced maternity and paternity provision.
- Car allowance.
- Equal Opportunity Statement
Stannah Group is an equal opportunities employer.
We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
We are a Disability Confident, Committed Employer and treat all applicants fairly and with respect.
We reserve the right to close this vacancy early if we receive a high number of applications.
Applicants must hold appropriate right to work in the UK. Sponsorship is not available.
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Field Service Manager in London employer: Stannah Group
Stannah is an exceptional employer that values its employees through a supportive work culture and a commitment to their well-being. Located in Andover, the company offers competitive salaries, a profit share bonus scheme, and generous holiday allowances, alongside opportunities for hybrid working after training. With a focus on employee growth and a strong emphasis on community and inclusivity, Stannah provides a rewarding environment for those looking to make a meaningful impact in the manufacturing and engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Field Service Manager at Stannah Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Stannah Group or be willing to refer you for that Field Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Stannah Group who’s on the lookout for their next Field Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Field Service Manager role at Stannah Group!
We think you need these skills to ace Field Service Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Stannah Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Stannah Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Stannah Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
