At a Glance
- Tasks: Support engineers in delivering key service objectives and ensure outstanding customer service.
- Company: Join Stannah, a family-owned leader in the lift industry since 1867.
- Benefits: Enjoy competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Be part of a diverse team that values every employee's contribution.
- Why this job: Kickstart your career in field service management with hands-on experience and leadership development.
- Qualifications: Lift industry experience or transferable skills; relevant qualifications are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Stannah is a family-owned manufacturing and engineering company.
Our products move people and goods in and around homes and buildings.
We make life easier for people.
We do this by improving access for greater convenience and independence.
Joseph Stannah founded the business in 1867.
A lot has happened since then and today Stannah is a global business.
The family is in their fifth generation and plays a hands‑on role in running the business.
Most people know us for our stairlifts.
Our range of products includes lifts, escalators, and homelifts.
We also provide maintenance and repair services.
Job Description
Are you ready to take the next step in your career within the lift industry?
We are looking for a motivated and ambitious individual with proven lift industry experience to join our Warrington Service Branch as a
Trainee Field Service Manager .
In this role, you will support our team of engineers in delivering key Branch Business Plan objectives, including Planned Preventative Maintenance (PPM), LOLER defect management, call‑out response performance, first‑time fix rates, and branch profitability.
Working alongside experienced managers, you will gain valuable exposure to all aspects of field service management while developing the skills and knowledge required to become a successful Field Service Manager.
You will also assist in managing our field‑based workforce and subcontractors, helping to ensure outstanding service delivery with a strong focus on
Health & Safety, people development, customer service, operational performance, financial management, and risk control .
This is an excellent opportunity to build your leadership capabilities while supporting our company values, objectives, and long‑term goals.
The successful candidate will be based at our Warrington Service Branch, with travel across the North West expected, so a full UK driving licence is essential.
- Working Hours
- Monday-Thursday 08.00-16.45 and Friday 08.00-15:45
- Trainee Field Service Manager Job Responsibilities
- Champion Health & Safety by ensuring compliance with company policies, procedures, and safe systems of work at all times.
- Support the delivery of key operational targets, including PPM, LOLER compliance, call‑out response, and first‑time fix performance.
- Provide exceptional customer service through proactive communication and effective management of customer expectations.
- Contribute to the development of engineers and apprentices while actively participating in training and continuous improvement initiatives.
- Drive branch performance by managing resources efficiently, identifying sales opportunities, controlling costs, and supporting profitability goals.
Qualifications
- Previous experience working within the lift industry or similar service industry with transferable skills is essential.
- Relevant technical or management qualifications would be desirable.
- NVQ Level 3 Lift Engineering would be an advantage.
- Additional Information
If you’re an experienced Engineer with a solid technical background and are looking for a new challenge, we’d love to hear from you!
This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.
Benefits Include
- Market Aligned Salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days’ annual leave.
- Pension Scheme. Matched contribution/salary sacrifice.
- Simply Health Cash Plan. Allows you to claim towards health costs: dental, optical, physiotherapy, chiropody treatments and more.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
- Employee Assistance Programme. A workplace initiative to support and enhance well‑being.
- Enhanced maternity and paternity provision.
- Car allowance.
- Equal Opportunity Statement
Stannah Group is an equal opportunities employer.
We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
We are a Disability Confident Committed Employer.
We treat all our job applicants fairly and with respect.
Our employees are the heart of our business.
We take great care to create a working environment where everyone feels valued.
Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role.
Appropriate right to work must be held by applicants.
Sponsorship is not available.
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Trainee Field Service Manager in Liverpool employer: Stannah Group
Stannah is an exceptional employer that values its employees through a supportive work culture and a commitment to their well-being. Located in Andover, the company offers competitive salaries, a profit share bonus scheme, and generous holiday allowances, alongside opportunities for hybrid working after training. With a focus on employee growth and a strong emphasis on community and inclusivity, Stannah provides a rewarding environment for those looking to make a meaningful impact in the manufacturing and engineering sector.
